Head of Enterprise Customer Success
Heidi Health
- Sydney, Melbourne
- Jan 21
π Description Own enterprise accounts across hospitals and health networks. Build a repeatable CS ecosystem with data, playbooks, and a worldβclass team. Lead
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π Description Own enterprise accounts across hospitals and health networks. Build a repeatable CS ecosystem with data, playbooks, and a worldβclass team. Lead
Heidi Health
π Description Define customer learning and adoption strategies across healthcare settings Build scalable education programs: eLearning, onboarding, certificati
Heidi Health
π Description Architect and build backend services powering LLM-based agents and clinical automations. Design robust APIs and data models that are secure and o
Heidi Health
π Description Hybrid role supporting engineering with Legal & Regulatory affairs. Focus on implementing global medical device design and safety standards. Lead
Heidi Health
π Description Weβre Heidi. Weβre building the future of healthcare by giving every clinician the earth's finest Role sits with Legal & Regulatory Affairs b
Heidi Health
π Description Run delivery for the North America EHR integration roadmap. Track every build from scoping through Own the milestone plan. Deliver defensible dat
Heidi Health
π Description Lead and grow the platform team covering cloud infrastructure and reliability. Set direction, hire Own Heidi's multi-region cloud footprint end t
Heidi Health
π Description Lead integration strategy across Canada Build/manage partnerships with EMR/EHR/PMS providers Prioritize integrations by reach, readiness, impact
Heidi Health
π Description Own People partnership across EMEA, trusted to leaders in UK & Ireland, Europe, SA, UAE Translate regional priorities into clear people prioritie
Heidi Health
π Description Own and close a defined book of mid-market opportunities across the US healthcare market Run full-cycle sales processes from discovery to close,
Heidi Health
π Description Build and improve localisation platform and workflows to scale globally. Design systems to reliably deliver localised content across web and mobi
Heidi Health
π Description Design, build, and maintain Heidi's deterministic automation engine for interacting with EHRs Build UI-automation flows across web and desktop sy
Heidi Health
π Description Design, build, and maintain Heidi's deterministic automation engine for interacting with EHRs that Build UI-automation flows (accessibility-tree
Heidi Health
π Description Turn commercial plans into working operations. Connect the full customer lifecycle across Marketing, Sales and CS. Strengthen commercial executio
Heidi Health
π Description Own new bets end to end, from conviction to evidence and metrics. Frame problems, size prize, prototype, and test with clinicians. Prototype fast
Heidi Health
π Description Own system design and customer outcomes. Work on model customisation, deployment, agent systems. Collaborate across related areas as needed. π― R
Heidi Health
π Description Build new products end to end: React/TypeScript front ends, Python services, and the LLM and voice Turn a one-page thesis into a working v0 in da
Heidi Health
π Description Own delivery across model customization, deployment, agent systems, and customer delivery. Independently manage tasks across multiple areas with
Heidi Health
π Description Own product strategy and roadmap for Heidiβs client platforms (iOS, Android, Desktop) Ensure high performance and reliability across surfaces dur
Heidi Health
π Description Newly created role under the Head of IT and Finance collaboration Own third-party software spend, renewals, and vendor negotiations Turn spend in
Heidi Health
π Description Be the first line to Heidi in the UK sales org. Qualify inbound prospects and product signals for Account Executives. Own small SMB deals end to
Heidi Health
π Description Own positioning and messaging across Heidiβs product suite Build audience messaging for clinicians to executives Turn capabilities into campaign-
Heidi Health
π Description Lead cross-platform desktop apps using Tauri, Rust, and Next.js (macOS/Windows, Linux a plus). Own end-to-end desktop experience: architecture, i
Heidi Health
π Description Lead the AI Care Partner category and shape market understanding across audiences. Own positioning and messaging for multiple geographies and buy
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