Customer Success Manager
Payoneer
- Poland, Ukraine
- Sep 22
About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect th
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About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect th
Payoneer
About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect th
Payoneer
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Payoneer
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π Description Respond and resolve customer inquiries via phone, email and chat promptly Ensure exceptional support for customers from start to finish Escalate
Payoneer
π Description Own a large portfolio of SMB and professional customers across EMEA. Drive growth with multi-channel outreach from prospecting to close. Identify
Payoneer
π Description Own a portfolio of strategic customers and drive retention, renewals, and expansion opportunities. Lead commercial conversations, including upsel
Payoneer
π Description Role focuses on building and running structures, processes, and rhythms for two enterprise account Own tier 3 portfolio program management: renew
π Description Own API, platform, developer-facing, or integration product areas. Define strategy, vision, and roadmap for Payoneerβs MCP/AI-native layer to dri
π Description Own the end-to-end Working Capital product strategy and roadmap globally Drive the full credit product lifecycle: eligibility, offer, underwritin
π Description Lead multiple AI Pods and shape operating model for AI-first product development Define AI-native engineering strategy, standards, and best pract
π Description Lead a team of Customer Success Managers across a sub-region in APAC Own a portfolio of strategic customers to drive retention, renewals, and exp
Payoneer
π Description Coordinate local implementation of group compliance and sanctions for China. Serve as China contact for overseas entities and global policy owner
π Description Lead a team of CSMs across a sub-region in APAC Own a portfolio of strategic customers: retention, renewals, expansion Lead commercial conversati
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Payoneer
π Description Assist CSMs in facilitating offline workshops, salons, events, etc. Support internal escalating technical issues when needed. Assist in tracking
π Description Collaborate closely with DevOps, and other R&D teams Build and maintain the Developer Portal β the self-service platform engineering teams us
π Description Own the portfolio of sales-development programs and strategic sales initiatives to turn strategy Act as connective tissue between Sales and Produ
Payoneer
π Description Lead architecture efforts for Payoneerβs platform modernization. Own end-to-end migrations, shared infrastructure, and tooling to enable product
Payoneer
π Description Lead Business Operations in China license entity including KYC/onboarding, transactions processing Improve Operations efficiency and SLA by partn
π Description Strategize and drive CN & APAC Enterprise growth opportunities. Translate market intelligence into actionable recommendations. Lead cross-functio
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π Description Manage end-to-end onboarding process of new employees, following SLAs Handle onboarding/offboarding, queries, and compliance across geographies E
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π Description Design, build, and operate scalable hybrid infra (on-prem and multi-cloud) Compute and manage AWS, GCP, and multi-cloud architecture Operate Kube
π Description Design and build global Total Rewards programs, frameworks, and operating models that are scalable Lead end-to-end TR programs: compensation cycl
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