Job Title: 988 Crisis Specialist

Base Pay:$21 hourly + shift differentials

Various Full-Time & Part-Time Shifts Available

About you:

The ideal Crisis Specialist is a strong, self-driven, dedicated individual who works fully remote helping individuals in crisis. If you are self-disciplined to work from home and wish to serve those in crisis, we invite you to apply!

About us:

Common Ground is one of the top-ten crisis intervention organizations in the country. For over 50 years we have been helping people move from crisis to hope. At Common Ground, we help individuals and families who are experiencing crises of any kind, from suicide to substance use, human trafficking, mental illness and more.

Day in the Life

• Provide crisis support to individuals contacting the National Suicide Prevention helpline and 988 helpline
• Login to helpline applications
• Respond to incoming contacts of varying crisis nature. Communication may include calls, text, and/or chat
• Offer information on available resources like homeless shelters, food pantries, mental health services, substance use treatment facilities, etc.
• Employ de-escalation techniques to assist individuals in crisis
• Coordinate with EMS or police to complete active rescue as needed
• Communicate effectively with individuals in real time while simultaneously documenting the interaction accurately in required systems.
• Conduct follow-ups to ensure successful access to services
• Collaborate with Shift Supervisors and other crisis line staff to provide or receive support
• Maintain high level confidentiality while performing all duties
• Uphold strict confidentiality in all tasks performed

What you need to apply

• High School Diploma or GED equivalent
• 6 months of work or volunteer experience in a mental health/crisis services field, or equivalent education/training
• At-home high speed internet on a private network
• A private, HIPAA compliant, dedicated office space