About us

Chainstack powers global blockchain applications across fintech, DeFi, wallets, custodians, analytics, and everything in between. Teams cut time-to-market, cost, and risk with one platform for nodes in the cloud, offered through preferred service providers, or self-hosted. Standardized node management puts reliability on autopilot and keeps performance predictable, giving operators control and transparency while developers get a consistent way to build and scale.

About the role

We are looking for an enthusiastic Account Manager to foster long-term relationships with Chainstack's customers. You'll guide them through onboarding, drive adoption, ensure renewals, and identify growth opportunities across our product suite.

Responsibilities

• Lead onboarding for new customers, ensuring a smooth and value-driven experience.
• Drive account expansion through upselling and cross-selling.
• Monitor customer health and take proactive action to improve adoption and satisfaction.
• Conduct regular touchpoints and quarterly business reviews.
• Build strong, trusted relationships with stakeholders across customer organizations.
• Document and communicate business and technical outcomes achieved through Chainstack.
• Collaborate with support and engineering teams to resolve issues.
• Coordinate internal resources to ensure customer success.
• Manage renewals and follow up on failed payments.
• Research, verify, and manage subscription renewal data and pricing.
• Work with marketing to develop testimonials, referrals, and case studies.

Requirements

• 3+ years in a customer-facing role in post-sales (technical account management, customer success, or sales engineering).
• Interest and understanding of Web3 technologies.
• Experience working with blockchain is a plus.
• Track record of customer retention and growth through excellent service.
• Strong communication and presentation skills, including executive-level communication.
• Proficiency with CRM tools such as HubSpot and spreadsheets (Excel).
• Ability to manage multiple projects simultaneously.