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Patch My PC
United States · remote · USD 75000-90000 annual
We’re seeking an Account Manager to support and execute our partner-led growth strategy. This is a fully remote role, reporting to a UK-based leader.In this role, you will own relationships with Channel Partners (including MSPs, resellers, and distributors) and be accountable for driving renewals, expansions, and new business through those partners. You will manage a broad portfolio of partners and their associated customer bases, working closely with internal teams to ensure strong commercial execution and outcomes.
This role sits within a growing Channel segment where we are actively investing in partner‑led growth, evolving our engagement models, and building scalable, repeatable partner-led sales motions to support long‑term expansion.As part of a collaborative Account Management team, you will own revenue growth, retention, and pipeline management, operating with strong prioritization and operational discipline in a fully remote environment.
While this is a remote role, occasional travel may be required to attend industry conferences, customer events and internal team gatherings.
Apply on source siteListed via Himalayas
Our interview process is designed to help us understand how you build relationships with customers, navigate complex situations and collaborate across teams. It also gives you an opportunity to learn more about our team, our customers and what it is like to work at Patch My PC.
Throughout the process we evaluate both experience and alignment with our core values. These values guide how we serve our customers, support each other and deliver excellent outcomes.
Step 1: Initial Screen
A 20-30 minute conversation with our Talent team to learn more about your background, experience managing customer relationships, and what you are looking for in your next role. We will also share more about Patch My PC, our culture and how our values guide the way we work.
Step 2: Hiring Manager Interview
A conversation with the hiring manager focused on your experience managing customer relationships, driving retention and growth, and navigating complex customer situations. This is also an opportunity to learn more about the team, expectations for the role and how success is measured.
Step 3: Scenario Project
Candidates complete a short scenario based exercise designed to reflect situations you may encounter in the role. This may include responding to a customer challenge, identifying expansion opportunities, or outlining an account strategy.
Step 4: Team Interview
A conversation with members of the Customer Success team focused on collaboration, communication and how you work with cross functional teams to support customers.
Step 5: Cross Functional and Leadership Conversations
This stage includes conversations with cross functional partners and leaders. We explore how you influence stakeholders, manage competing priorities and contribute to a collaborative environment grounded in our values.
Step 6: Final Conversation with Our CEO
As a final step candidates may meet with our CEO and Founder Justin Chalfant. This conversation focuses on our mission, culture, and values and gives you the opportunity to ask questions about the company vision and how we continue improving the lives of our customers and team members.
Our goal is to keep the process efficient and respectful of your time while ensuring both you and our team feel confident about the fit both technically and culturally.
Originally posted on Himalayas