Responsibilities

Effectively renew, upsell, and cross-sell an assigned book of business while driving net-new ARR growth within existing customer accounts.
Identify new business opportunities within existing accounts, generate expansion pipeline, and drive enterprise growth in complex customer environments.
Prospect within existing accounts to identify whitespace opportunities, uncover new stakeholders, expand into additional business units, and build qualified pipeline.
Develop and maintain strategic account plans aligned to customer business objectives, growth opportunities, and retention goals.
Learn assigned accounts deeply to effectively position Firstup’s value proposition and connect platform capabilities to measurable business outcomes.
Develop and cultivate executive-level relationships with Director, VP, and SVP stakeholders across customer organizations.
Partner closely with Customer Success and cross-functional internal teams to ensure successful customer adoption, satisfaction, retention, and growth.
Lead and deliver value-driven Executive Business Reviews that reinforce ROI, customer outcomes, and future growth opportunities.
Own and manage an accurate sales forecast using SFDC and Clari, maintaining visibility into pipeline health, renewal status, and expansion opportunities.
Participate in internal deal reviews and collaborate cross-functionally to advance strategic opportunities and mitigate business risk.
Leverage the MEDDPICC sales methodology to qualify opportunities, manage complex sales cycles, and improve forecast accuracy.
Enlist and inspire customers to participate in Firstup programs, events, and advocacy initiatives.
Develop expertise in Firstup’s Digital Employee Experience platform, industry trends, and competitive positioning.