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Account Manager (US, Remote)

United States · remote · USD 150000-170000 annual

Role overview

Who is Eleos Health?

Today, more people than ever are speaking publicly about their mental health. Whether it's ourselves, our friends and family or even public figures, taking care of your behavioral health is no longer a taboo, it's vital, and it's only human.

Eleos is on a mission to help deliver the world's most effective behavioral care through data, measurement, and personalization. Or simply put, we want to give clinicians the support they need to do the important work only they can do.

What is the opportunity:

We’re hiring an Account Manager to own and grow relationships with our existing customers as we scale our digital health SaaS platform. This role blends account management and consultative sales, giving you the opportunity to deepen customer partnerships while driving revenue growth by selling new products, features, and expansions. You’ll work closely with healthcare stakeholders and internal teams to help customers achieve meaningful outcomes while expanding their use of our platform.

Who you are:

You are a relationship-first, growth-minded professional who enjoys working with existing customers and identifying ways to deliver more value. You’re comfortable having strategic conversations with clinical, operational, and executive stakeholders and know how to balance trust-building with revenue responsibility. You thrive in fast-paced startup environments, take ownership of your work, and are motivated by both customer success and business impact.

How will you contribute:

Manage and grow a book with significant ARR expansion responsibility
Collaborate with internal teams including Product, CS Ops, Support, and Implementation to resolve issues and deliver improvements
Drive customer retention, adoption, and long-term account health
Navigate multi-stakeholder sales cycles spanning clinical, operational, and RCM/billing audiences.
Sell new products, modules, and features aligned to customer needs and outcomes
Manage expansion opportunities through the full sales cycle and meet or exceed growth targets
Net Revenue Retention (NRR) and expansion quota ownership
Own renewals end-to-end, including contract discussions and pricing conversations
Develop account plans aligned to customer goals and Eleos growth objectives