Account Supervisor

The Account Supervisor serves as a strategic and operational liaison between the agency and its clients, managing day-to-day client relationships and coordinating cross-functional teams to deliver high-quality work and measurable client value. This role supports senior team members in managing and expanding strategic accounts by contributing to account planning, identifying growth opportunities, and helping drive overall client success.

The ideal candidate is a proactive, organized, and collaborative client leader who can manage multiple priorities, communicate effectively across teams and with clients, anticipate challenges, and confidently move work from strategy and planning through execution, measurement, and optimization.

Key Responsibilities

Client Relationship Management

• Manage day-to-day client relationships, serving as a proactive and dependable point of contact.
• Build trusted client relationships through a strong understanding of their business objectives, KPIs, industry, and priorities.
• Lead client communications, project updates, and reviews; proactively address needs and escalate critical issues as appropriate.
• Ensure clear communication and consistent delivery across scope, timelines, budgets, and expectations.

Account Strategy & Growth

• Support senior team members with account planning, client strategy, and identifying opportunities to optimize and grow relationships.
• Guide internal strategy and planning discussions by surfacing client needs, concerns, and opportunities.
• Collaborate with cross-functional teams to develop and execute digital strategies across capabilities such as Service Design, Marketing Automation, Data, and Technology.
• Identify and contribute to upsell, cross-sell, and other opportunities to expand client relationships.

Scope, Project & Account Management

• Partner with cross-functional teams to understand and communicate clients’ business objectives, serving as the voice of the client when they are not in the room. Manage priorities, timelines, deliverables, resources, and project health across multiple initiatives.
• Own client-facing deliverables including briefs, statements of work, pricing estimates, change orders, and presentation decks, and project updates.
• Manage the end-to-end scope development process, coordinating inputs, clarifying roles and responsibilities, and ensuring readiness for client review and approval.
• Monitor and communicate scope changes, financial updates, resourcing shifts, risks, and dependencies to internal teams and clients as appropriate.