Managed Services, ITIL & Collaboration

• Applies awareness of Managed Services delivery models, ITIL processes, and operational impact when designing automation solutions.

• Collaborates with engineers, service owners, process owners, developers, and stakeholders to understand requirements and validate outcomes.

• Communicates technical concepts clearly to both technical and non-technical audiences.

• Stays current on emerging AI automation development practices, AI orchestration patterns, LLM tooling, integration frameworks, and service operations trends.

General

• Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through behaviors consistent with the organization's values.

• Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical, and professional behaviors.

• Supports and conducts self in a manner consistent with customer service expectations.

Supervisory Responsibilities

This job has no supervisory responsibilities. The role may receive dotted-line technical guidance from senior AI automation resources and may collaborate with other developers, engineers, and process owners.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience/Technical Requirements/Certifications

Equivalent combination accepted.

Education

• Bachelor’s degree in computer science, information technology, software engineering, or related field, or equivalent experience.

Experience / Technical Requirements

• 5+ years of experience developing automations, integrations, scripts, workflows, or application solutions in enterprise or services environments.

• Hands-on experience with automation development using tools or languages such as Python, PowerShell, JavaScript, APIs, workflow platforms, or low-code/no-code automation tools.

• Experience designing or supporting AI-enabled workflows, LLM-driven processes, AI agents, orchestration patterns, or intelligent automation solutions.

• Understanding of prompt design, structured outputs, human-in-the-loop patterns, guardrails, fallback logic, and practical considerations for production AI use cases.

• Experience integrating with operational platforms such as ITSM tools, monitoring/observability tools, cloud platforms, ticketing systems, knowledge bases, or internal business applications.

• Ability to analyze business or operational processes and convert requirements into working automation solutions.

• Working knowledge of Managed Services operations, ITIL practices, or service management processes is preferred.

• Experience with cloud environments such as Azure, AWS, or GCP is preferred.

• Experience with data pipelines, vector databases, embeddings, event-driven workflows, or containerized environments is a plus.

• Strong troubleshooting skills with the ability to identify root causes, evaluate trade-offs, and implement sustainable fixes.

• Strong communication and collaboration skills with the ability to work across technical and operational teams.

Certifications

• Certifications related to AI, automation, cloud platforms, ITIL, or service management are preferred but not required.

(Examples may include Microsoft Azure AI Engineer, Azure Administrator Associate, AWS certifications, ITIL Foundation, or relevant automation/platform certifications.)

Other Skills and Abilities

• Critical thinker with the ability to challenge assumptions, evaluate options, and recommend practical solutions.

• Curious and current on emerging AI automation development practices, orchestration frameworks, and service operations technology trends.

• Outcome-oriented mindset focused on measurable efficiency gains, cost avoidance, quality improvement, and operational scalability.

• Ability to operate as a hands-on developer while collaborating effectively with senior technical resources and business stakeholders.

• Strong documentation discipline, including solution design, support procedures, ownership details, release notes, and knowledge articles.

• Ability to manage multiple priorities in a fast-paced environment while maintaining quality and production stability.

• Comfortable experimenting, learning quickly, failing fast, and iterating toward durable solutions.

Physical Demands

The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value inclusion and belonging at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.

Salary Compensation Range: $77,517 - $98,000/yr.

LogicalisUS Benefits Summary

Originally posted on Himalayas