Key Responsibilities:

• Administer and support enterprise AI platforms (Copilot, Claude, firm-built Azure-hosted AI) — availability, performance, policy compliance
• Work with APIs, connectors, and automation tools to enable secure, approved data access for AI systems while preserving ethical walls, matter confidentiality, and firm governance requirements
• Coordinate with vendors on platform updates, feature enablement, and operational troubleshooting
• Maintain documentation covering AI platform configuration, access procedures, integrations, and operational standards
• Support integrations between AI platforms and firm systems — document management, knowledge repositories, collaboration tools, other approved enterprise apps
• Monitor AI platform usage, performance, and cost; assist with cost tracking, reporting, and allocation across departments/practice groups
• Manage access controls, permissions, and usage policies for AI platforms, in coordination with Information
• Security, Risk & Conflicts, and Identity teams
• Implement role-based access control, audit logging, and data protection controls
• Configure environments, resource groups, and service integrations supporting AI workloads
• Analyze usage metrics and performance data to recommend optimizations
• Provide Tier 2/3 support, troubleshooting incidents for AI solutions
• Manage updates, patches, and version upgrades for AI platforms; coordinate with vendors and internal teams on complex issues
• Provide periodic status updates and project reports to management; occasional after-hours support required

Requirements

Must-Have

• Bachelor's degree in Information Systems, Computer Science, or related field (or equivalent experience)
• 5+ years in systems administration, platform support, or enterprise IT operations
• Experience administering cloud/SaaS platforms in an enterprise environment
• Strongly desired: experience with integrations, access management, and cost tracking for enterprise applications
• Advanced technical expertise across document management, systems administration, database administration, and OS-level functionality