The Role

What you'll do:

• Prospect for and guide students through application processes of Project Kitty Hawk’s partner universities.
• Manage student files as they navigate through the applications processes by ensuring the potential student is informed, completing their action items, and clear on the admissions expectations.
• Help students assess their readiness for classes and connect them to relevant resources to assist in their successful enrollment.
• Complete discovery sessions with students to identify their educational and career goals, create a clear roadmap for success, and monitor their progress.
• Analyze and interpret data to effectively support students and improve conversion rates.
• Ensure confidentiality and proper documentation of all student information.
• Adhere to and enforce the appropriate security policies based on the sensitivity of company data
• Report any security related issues to the appropriate individuals
• Ensure the appropriateness, accuracy, and timeliness of institutional data used for the conduct of business.
• Collaborate with external partners and universities to ensure that the best practices, excellent student service, and high standards are met and upheld.
• Participate in professional development activities, attend relevant conferences, and engage with industry associations to expand knowledge and network with peers.
• The primary hours for this role are 8am-5pm Pacific & Mountain time zones, with one weekend day preferred.

What you bring:

• A bachelor’s degree.
• At least 1 year of experience working in higher education with adult students in an online setting.
• Demonstrated success in individual and organizational goal-focused performance.
• Knowledge of the challenges and needs specific to adult learners in higher education.
• Knowledge of and experience with CRM, LMS, and SIS platforms and other technologies used in online higher education and student management.
• Strong interpersonal skills and the ability to build rapport with adult students.
• Excellent communication, organizational, and time-management skills.
• Knowledge of relevant academic policies and procedures.
• Knowledge of Family Educational Rights and Privacy Act of 1974 (FERPA).
• Ability to exercise discretion, professionalism, and good judgement and maintain confidentiality.
• Ability to work in a fast-paced, demanding environment.

What We Offer

Originally posted on Himalayas