All Remote Jobs

Loading the current view.

The page is checking the latest available data.

Applications Support Manager – Full-time – Potsdam, NY or Fort Collins, CO or Wo

United States · remote · USD 85000-140000 annual

Role overview

The Applications Support Manager is a senior leadership role reporting to the President, accountable for the processing schedule for all our jobs, and uptime of our SaaS systems. This is a new position designed to lead a dedicated team of technical support experts to handle the explosive growth we are experiencing. This is an exciting opportunity with a lot of growth opportunities as we take on processing work from leading enterprises globally.

MAJOR DUTIES AND RESPONSIBILITIES

Position Responsibilities

Manage a team of production technical support specialists
Responsible for creating and maintaining production and QA workflows
Responsible for onboarding new applications and updates including digital returns and Document Accessibility Services workflows
Responsible for the processing schedule for all of our jobs, and up time of our SaaS systems
Responsibility for ensuring that all jobs are completed on time and output files are delivered to customers (digital returns) or DAS Production for output and delivery
Responsible for keeping production software up to date
Responsible for troubleshooting workflow and application processing issues
Responsible for ensuring that upgrades and updates are applied in a way that does not have a negative impact
Managing and communicating outages and problems
Escalation of problems encountered and implementation of fixes
Trouble shooting workflow and application processing issues
Interfaces with IT, QA and development teams to ensure smooth operations
Define and implement KPIs to measure maturity, compliance posture, delivery quality, and client impact
Establish reporting mechanisms and executive dashboards to provide visibility into performance across engagements
Conduct periodic maturity assessments and gap analyses to identify improvement opportunities
Drive strategies and continuous improvement initiatives informed by data and performance insights
Implement and oversee capacity planning processes

SKILLS, EXPERIENCE & EDUCATION

SKILLS:

Required:

Demonstrated experience building and scaling governance frameworks and operational standards.

Loading the current view.

Applications Support Manager – Full-time – Potsdam, NY or Fort Collins, CO or Wo

Role overview

MAJOR DUTIES AND RESPONSIBILITIES

SKILLS, EXPERIENCE & EDUCATION

What is in it for you?