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DeleteMe
India · remote · INR 600000-750000 annual
Apply on source siteListed via Himalayas
Employees will work 11 am to 8 pm EST Monday to Friday
Must have a minimum of 1 year of call center or other support experience interacting with US customers
Educate customers on privacy best practices
Document information about the case, resolution, or feedback in order to help inform the strategic direction of the company
Partner with internal teams to resolve complex issues while championing our customers’ needs throughout the process
Resolve inquiries received via web, email, phone, and internal ticketing system within department and team service level goals
Elevate customer issues that cannot be resolved to the DeleteMe Support team lead.
Previous experience in customer support or a similar role
Strong communication and interpersonal skills, including written skills
Adept in troubleshooting, problem-solving, and critical thinking
Passion for learning and an ability to communicate complex issues in a clear and educational
Ability to adapt to rapid changes in the workplace
Proficient in using technology and navigating multiple systems
Comprehensive health benefits – Group Medical Coverage (GMC),Personal accident insurance and group term life insurance
Paid time off – 18 days of earned leave annually to rest and recharge.
Sick leave – 12 days per year to support employee health and well-being.
Company-paid holidays – 10 national and festival holidays annually.
Parental leave benefits – 26 weeks of maternity leave, 2 weeks of paternity leave, and adoption leave as per company policy.
Childcare expense reimbursement – Supporting working parents.
Learning and development support – Complimentary access to Udemy for continuous learning and professional growth.
Originally posted on Himalayas