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The Associate Director, Technology Solution Implementation delivers new technological solutions to meet business needs within a specified scope while aligned to enterprise objectives. The Associate Director, Technology Solution Implementation requires a solid understanding of how organization capabilities interrelate across department(s).

The Associate Director, Technology Solution Implementation gathers and documents business system and functional requirements, influences system design to optimize support and ensures solutions meet the business objectives and requirements. Completes and/or coordinates implementation of design and requirements, testing, operational readiness, and transition to the appropriate production support team. Decisions are typically related to identifying and resolving complex technical and operational problems within department(s), and could lead multiple managers or highly specialized professional associates.

Use your skills to make an impact

Required Qualifications

• Bachelor's Degree with 10 or more years of technical, focused in web applications
• 4 or more years of management experience in technical
• Working knowledge of Large Language Models (LLMs), enterprise AI platforms, AI-enabled business applications, and emerging AI technologies.
• Experience collaborating with architecture, security, compliance, legal, data governance, and business stakeholders to deliver solutions responsibly and at scale.
• Solid understanding of operations, technology, communications and processes across the organization with organization similar to Humana
• Possess 10+ years of progressive experience leading continuous improvement efforts, evaluating existing systems and implementing process improvements.
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
• Demonstrated ability to run large scale, highly visible programs with responsibility for multiple project teams. Possess a solid understanding of operations, technology, communications, and processes

Preferred Qualifications

• Master's degree
• Experience in Healthcare, especially Insurance segment in an org like Humana
• Experience implementing AI-powered solutions leveraging cloud platforms such as Azure AI, OpenAI, machine learning platforms, or intelligent automation technologies.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by may not be sufficient for business needs. reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to 's offices for training or meetings may be required.40The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$142,300 - $195,700 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance., Inc. and its affiliated subsidiaries (collectively, “”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.About : Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at .com and at CenterWell.com.