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Ramp
Remote · New York City, NY, USA, New York City, NY, United States · remote · $100k–$132k
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
Ramp builds software that moves real money — corporate cards, bill payments, reimbursements, accounting integrations, and travel. Our customers rely on us to keep their operations running, and our CX team is the frontline when something needs to be resolved fast.
Premier Support is the dedicated support team for Ramp's largest and most complex customers - the Enterprise and Strategic accounts running global, multi-entity finance operations on Ramp. Our specialists support these accounts with real depth: they know the businesses, stakeholders, and systems, and they're the people the customer comes to when something matters. It's high-touch, relationship-led support.
Ramp is hiring an Associate Manager to lead Premier Support. This is a small team of senior specialists - six today, scaling meaningfully, who are the daily point of contact for the accounts Ramp can least afford to get wrong.
You'll own the people and the performance. That means coaching specialists who operate with real autonomy, hold a high bar for quality and responsiveness when the stakes are high, and are the person your team escalates to when an account is experiencing challenges. You'll partner daily with the Account Managers who own the strategy for these same accounts - they own the account direction, you own the support experience that makes it possible.
This team is new. The playbook exists but it isn't finished, and you'll be shaping it. That means you need to be someone who can build and lead at the same time: designing the operating rhythm, spotting where the model breaks before it breaks, and having a contingency ready when something doesn't land. You'll be trusted with a lot early, and you'll have a manager who has built these teams from scratch and stays close.
Apply on source siteListed via OnJob.io
This is a people-leadership job first. We're looking for someone genuinely passionate about managing people and building strong, solid teams. Someone who finds the craft of leadership itself interesting, not just the outcomes it produces.
For candidates located in NYC or SF, the pay range for this role is $108,000 - $132,000. For candidates located in all other locations, the pay range for this role is $100,000 - $125,000.
If you are being referred for the role, please contact that person to apply on your behalf.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.