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Associate Patient Access Specialist at Hummingbird Healthcare | All Remote Jobs

Hummingbird Healthcare

Associate Patient Access Specialist

United States · remote · USD 17-22 hourly

Role overview

Hi. We’re Hummingbird.

We’re elevating patient access so patients can get healthcare how, when, and where they need it. We partner with healthcare systems to transform how patients access care, enabling their providers to focus on what matters most – caring for patients. By managing patient access as a technology-enabled service, we help health systems stabilize costs and improve patient experience while creating good jobs that attract and retain talent in the industry. Our team of experts is obsessed with the connection between the people, processes, and technology that make healthcare organizations hum. Join us and help build the healthcare experience we want for our communities, our families, and ourselves.

Summary

Help patients get the care they need with patience, clarity, and compassion.

As an Associate Patient Access Specialist at Hummingbird, you’re the first voice patients hear when they reach out for care. Every call is a chance to make someone’s day a little easier, whether you’re scheduling an appointment, updating records, or helping someone log in to their MyChart account.

You’ll learn to navigate healthcare systems and practice empathy on every call, using your customer service skills to make each patient feel supported. You’ll also work with a close-knit team that supports you and celebrates your growth.

This is a starting point for a meaningful career in healthcare. You don’t need medical experience; you need great communication skills, curiosity, technical aptitude, and the desire to help others, while contributing as a dependable part of the patient access team. We will teach you the rest through hands-on training, coaching, and real-time support.

Responsibilities

Note: This posting is for our ongoing Patient Access Specialist Talent Pool. We interview continuously and anticipate frequent openings, with start dates typically 2-6 months after your application.

What You’ll Do

Be the first point of contact for patients calling to schedule or update appointments, ask about referrals or test results, request prescription refills, or get MyChart support.
You’ll spend most of your day talking with patients over the phone, supporting them through back-to-back calls in our remote call center environment.
Listen carefully, ask clarifying questions, and guide patients to the right next step.
Recognize when a patient needs clinical support and escalate calls that require medical guidance, urgent attention, or clinical review.
Use our phone system, reference materials, and Epic (our electronic medical record system) to schedule visits, update insurance/contact details, and keep patient information accurate.

Apply on source siteListed via Himalayas

Expectations for Focus & Presence

To support patients and each other, this role requires your full attention during scheduled work hours. Our Outside Employment Policy doesn’t allow overlapping work or “job stacking,” so any outside work must happen fully outside your Hummingbird schedule.
We’re a camera-ready team, and you’ll need to be on-camera during training and when needed during the workday after training ends.
We value connection, teamwork, and being present, which is what keeps our patients safe and our team supported. If that’s what you’re looking for, you’ll feel at home here. If you’re hoping to hold another job during the same hours, this job won’t be the best match.

About our Talent Pool

Hummingbird is growing fast, and we interview year-round for our Associate Patient Access Specialist Talent Pool. While we’re not hiring for this specific role right now, we typically add new specialists monthly, so start dates are often 2–6 months after applying.

Joining the talent pool means you’ll be among the first considered when opportunities open. We receive a lot of applications, so hearing back may take a little time, but we’ll keep you updated, usually within a couple of weeks. You may also be invited to complete an assessment or have a brief conversation with a recruiter as part of early screening.

Growth at Hummingbird

This role is the first step in our Patient Access career path. Associates receive structured training and ongoing coaching to build skills in scheduling, technology, and patient communication.

As you gain experience, you’ll take on more complex workflows and grow into Patient Access Specialist and Senior Specialist roles, with increased independence, system expertise, and peer support.

At Hummingbird, we believe good jobs should lead somewhere, and that starts here.

Why You’ll Love Working Here

We’re on a mission to make healthcare more human. At Hummingbird, that means treating every patient — and every teammate — with empathy, respect, and clarity.

As an Associate, you’ll be supported from day one through training, coaching, and clear workflows that help you build confidence. As you grow, so will your independence and comfort navigating calls, systems, and patient needs.

Our specialists often share how much they value the balance of autonomy and trust here. You’ll start with a strong foundation, and over time you’ll have the chance to step into that same sense of ownership and balance as you advance.

A Note on Authentic Interviews

We believe the best hiring conversations are real ones. Notes are welcome, and jotting things down during the call is completely fine. What we ask is that you don’t use AI tools or similar assistance to generate your responses in real time.

We’re genuinely trying to get to know you: how you think, how you communicate, and what you’ve experienced. That connection matters to us, and it’s hard to find when answers are scripted rather than interactive.

We’re a team that makes healthcare more human. We’d love to meet the person behind your application.