Queue management

The Associate ensures timely, quality fulfillment of all ‘shared services’—deliverables created by subject-matter experts—provided to the Client Services team to support their fulfillment of services to clients.

• Oversee and manage Asana queues for client deliverables across writing, design, data & analytics, research, and DevOps support
• Ensure deliverables are of high quality, aligned with client expectations, and delivered on time
• Prioritize, assign, and monitor deliverables across queues, to provide clear updates to stakeholders to ensure timely, high-quality completion
• Act as a liaison between requestors on the Client Services team and subject-matter experts working on deliverables (usually one of Aperio’s Expert Network members or a team member), facilitating communication and resolving questions to ensure timely, quality deliverables
• Deliver exceptional customer service to Expert Network members, ensuring they are well-supported in their partnerships with the Client Services team

Data & analytics and research services

The Associate contributes to Aperio’s data screening and segmentation work, to support the fulfillment of data & analytics and prospect research requests—either directly or in collaboration with additional subject-matter experts.

• Partner with Senior VP and subject-matter experts to develop, document, and continuously improve data & analytics and prospect research services, including automation and process enhancements
• Personally fulfill standard data screening and segmentation requests, collaborating with the Senior VP, the requesting Client Services team, and vendors
• Support Client Services team in understanding and applying insights from analyses and provide clear next steps for portfolio creation and fundraising growth strategy development
• Serve as a subject-matter expert on prospect research, maintaining working knowledge of industry standards, best practices, ethics, tools, methodologies, etc.; develop resources for Aperio’s ‘resource library’
• Coordinate fulfillment of customized prospect research, including briefings, qualification snapshots, new donor lists, and tailored research projects
• Contribute to fulfillment of customized prospect research as needed

Business development and other internal responsibilities (15%)

• Maintain a strong understanding of Aperio’s vision, services, fundraising model, and client needs to provide tailored operational support
• Contribute to Aperio’s efforts to fight racism and discrimination, especially in nonprofits, fundraising, and philanthropy
• Approach all interactions with clients, team members, and our community with curiosity, seizing each opportunity to learn about nonprofits, philanthropy, fundraising, and consulting
• Enter business development information into Aperio’s CRM, including contact information, meeting notes, and next steps related to business development relationships, as directed
• Prepare communications, emails, letters, and memoranda, as needed
• Support Client Services team with Business Development scheduling, as needed
• Present/facilitate and participate in conferences, workshops, and webinars hosted by Aperio and other industry groups
• Create articles and videos that educate, equip, and inspire nonprofit leaders and fundraisers
• Promote and engage with Aperio content across social media channels
• Perform other related duties as assigned

Qualifications

• 3+ years of work experience in project management; experience in fundraising, events and/or consulting preferred
• Demonstrated analytical capabilities, with advanced Microsoft Excel experience preferred
• Operationally minded, exceptional detail orientation, and consistent follow-through
• Strong relationship management, interpersonal, collaboration, and communication (written and oral) skills
• Ability to work well with all levels of staff, clients, management, vendors, etc.
• Ability to ‘manage up’ and ask the right questions of leadership
• Adept at designing ‘fool-proof’ systems and processes
• Proactive in identifying opportunities to streamline operations and improve processes through effective communication and teamwork
• Demonstrated ability to manage complex projects to successful outcomes
• Self-starter with ability to complete tasks with minimal direction and supervision
• Eagerness to learn new knowledge and skills
• Experience with CRMs preferred
• Outstanding organizational skills and ability
• Proficient in Microsoft Office PowerPoint, Word, and Outlook
• Ability to travel for assignments, as needed

Location

This role is currently a fully remote role for individuals based in the United States. East Coast or Central time zones preferred.

In the future, Aperio may have an office in major cities that our team members are welcome to use. Periodic travel and in-person meeting requirements.

To facilitate work-from-home, Aperio provides essential technology equipment and a monthly mobile phone reimbursement of $75 per month.

Compensation

Aperio is pleased to offer competitive compensation and benefits, as well as accelerated career development opportunities.

Base compensation for this role is $55,000 - $65,000. Bonus and promotion opportunities available.

Benefits include:

• Flexible scheduling
• Paid time off (PTO) starting at 4 weeks per year, which includes 10 days of sick time and 10 days of vacation time
• 10-18 holidays per year, including closure over the year-end holidays
• Summer Fridays observed between the Friday before Memorial Day and the Friday before Labor Day
• Medical, dental, and vision insurance
• 401K with company contributing a non-elective 3% of pay in each pay period

Originally posted on Himalayas