Requirements

• 2-3 years of experience in customer-facing technical support roles such as: Technical Account Management, Technology Consulting, Technology Solutions Development, Solutions Architecture, Cloud Computing, System Management, Technical Support Engineering.
• Advanced experience troubleshooting web applications and both Windows and MacOS operating systems.
• SQL and Python scripting experience.
• Networking knowledge such as Routing, Firewalls, Proxies, and general knowledge of cloud security applications.
• Familiarity with system and policy management applications such as GPO.
• Familiarity with cloud services such as Azure AD, Intune, BigQuery.
• Familiarity with BI applications such as PowerBI, Tableau, Google Looker Studio.
• Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of an organization.
• Ability to explain complex technical concepts in business-friendly terms.
• Ability to confidently adapt to unexpected turns in a conversation while staying focused on key objectives.
• Ability to map business requirements into technical features and explain customer needs to internal partners.
• Experience leading efforts of cross-functional teams to facilitate resolution or disposition of customer needs or projects.

Benefits

Work environment

• Position is remote within the US
• Minimal travel
• Limited physical demands

This is an incredible opportunity to embark on an exciting journey with a dynamic, VC-backed company. If you have a proven track record of creative thinking, a drive for learning, and a deep commitment to collaboration, we want to talk to you!

ActivTrak is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. ActivTrak does not discriminate on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, protected veteran status, gender identity, or any other factor protected by applicable federal, state or local laws.

Originally posted on Himalayas