Aderant is a global industry leading software company providing comprehensive business management solutions for law firms and other professional services organizations with a mission to help them run a better business. We are motivated by a collective desire to drive the legal industry to the forefront of innovation. With over 2,500 clients around the world, including 95 of the top AmLaw 100 firms, we are changing the outside perception of the legal sphere; where there was once resistance to modernization, we are creating a culture that embraces new ideas and technology.

At Aderant, the “A” is more than just a letter. It is a representation of how we fulfill our foundational purpose, serving our clients. It embodies our core values and reminds us that to achieve success, every day must start with the “A”. We bring the “A” to life by fostering a culture of innovation, collaboration, and personal growth. We encourage our diverse teams to bring their whole selves to work – ideas, experience, and passion – to drive our mission forward.

Our people are our strength.

Role Description
The Associate Technical Consultant plays a key role in providing implementation, consulting, and technical expertise to clients during the deployment and integration of software solutions. This role involves working closely with clients to understand their business needs, configuring solutions to meet those needs, and ensuring successful project delivery. The Technical Consultant collaborates with internal teams and stakeholders to drive customer satisfaction, adoption, and project success.

Responsibilities

• Work with clients to define requirements, conduct needs analysis, determine project specifications, identify solutions and implement recommendations.
• Serves as primary liaison between company and client building rapport and relationship.
• Maintain notes & communication channels regarding project progress with clients & internal resources.
• Conveys customer feedback to product development staff.
• Possesses thorough knowledge of company’s products used by customers.
• Resolves clients’ questions or problems over the phone or internet in the areas of system configurations/setup, product functionality and bugs/enhancements.
• Provides product and technical support to customers answering complex questions on functionality and product usage.
• Provides technical support to customers by programming updates to custom logic, system setup, updates system mappings and/or configurations according to specific requirements.