Job Title: Business Analyst (Agile)

Location: Caribbean/Remote

Role Summary

The Agile Business Analyst will be a key partner to the internet and mobile banking teams, driving the successful delivery of agile projects that enhance digital banking experiences. This role bridges business stakeholders and technical teams, ensuring solutions are customer- centric, compliant, and aligned with business objectives. The Agile BA will champion agile practices, facilitate rapid iteration, and support continuous improvement in a dynamic financial services environment. They will develop a deep understanding of the product and provide the business context with a focus on the end-to-end process.

Key Responsibilities

• Agile Requirements Elicitation & Analysis: Collaborate with product owners, stakeholders, and development teams to gather, refine, and prioritize user stories and requirements. Facilitate workshops, interviews, and agile ceremonies (e.g., sprint planning, backlog grooming, retrospectives). Translate business needs into clear, actionable user stories, acceptance criteria, and process flows.

• Business Process Improvement: Analyze current digital banking processes, identify pain points, and recommend enhancements leveraging agile methodologies. Support automation, digitization, and regulatory compliance in solution design. Identify potential impacts of proposed designs to any element of the end-to-end process.

• Solution Design & Validation: Work with cross-functional teams to design and validate solutions that meet business and customer needs. Participate in solution evaluation, ensuring alignment with agile principles and maximizing value delivery.

• Stakeholder Engagement & Communication: Develop stakeholder maps and communication plans tailored to agile project environments. Act as a liaison between business and technical teams, ensuring transparency and shared understanding.

• Testing & Quality Assurance: Support the creation and execution of test plans, including user acceptance testing (UAT) and continuous feedback loops. Troubleshoot issues and facilitate rapid resolution during sprints.

• Documentation & Training: Maintain agile documentation (user stories, process maps, release notes). Facilitate training and onboarding for new systems and processes. Identify new procedures and job aids to be developed or impacts to existing documentation.