Beyond20 is seeking a Business Process Consultant to join our growing practice, with a focus on the ServiceNow Human Resources Service Delivery (HRSD) module. The successful candidate will have extensive experience driving platform adoption and customer satisfaction and ultimately help customers grow their business on the ServiceNow platform. The position will operate with significant autonomy, exercising independent judgement and decision making with respect to matters of significance.

Responsibilities

• Lead and collaborate with customers in their efforts to take advantage of the ServiceNow platform, particularly HRSD, to improve their HR service delivery, case management, and employee service processes
• Be a key member of an overall engagement team focused on delivering customer outcomes
• Lead customer design workshops and speak to how HR service delivery leading practices align to the ServiceNow HRSD module and platform
• Create client-specific presentations for workshops
• Guide customers in defining and refining business requirements for functional aspects of the HRSD solution, including employee/manager service centers, HR case and knowledge management, lifecycle events, and HR document management
• Draft user stories, their acceptance criteria, testing strategy, and knowledge transfer materials while supporting customers in reviewing and approving them
• Manage and communicate HR service delivery process and business requirements to the delivery team to ensure that the proposed solutions meet customer expectations
• Assist clients with creating and executing Organizational Change Management (OCM) plans, including HR-specific stakeholder engagement and workforce communication strategies
• Contribute towards continuous improvement of leading practices for HRSD and broader ServiceNow implementations

Required Skills

• Must be a US Citizen
• 4+ years of experience with the ServiceNow platform, including hands-on experience supporting HRSD process flow development, configuration, and tuning
• Working knowledge of HRSD capabilities such as employee/manager service centers, HR case management, knowledge management, lifecycle event management, and HR service catalogs
• Significant consulting experience within complex, global organizations with the ability to influence and consult in an HR service delivery environment
• Experience in defining and deploying future-state HR service delivery processes and in identifying solutions from a people, process, and technology perspective