JOB OVERVIEW:

● Customer Care Representative Full-Time

● Reports to Customer Care Team Lead

• 100% Remote -- work from home!
  
  RESPONSIBILITIES:
  ● Answer customers' inquiries with exceptional customer service skills (with an opportunity to be trained on all of our responsive channels depending on volume needs)
  ● Delivers quality customer satisfaction with every contact
  ● Meets key individual productivity metrics in line with department goals
  ● Displays understanding and follow through with policies and guidelines
  ● Communicate to management regarding issues
  ● Other duties as assigned
  
  SKILLS:
  ● Strong verbal and written communication skills
  ● Fast typing speed (at least 50 wpm or above)
  ● Tech-savvy and a fast learner
  ● Customer-focused
  ● Ability to work under stress to achieve targets
  ● Previous experience with Zendesk is a plus
  ● College degree or equivalent preferred
  
  
  EQUIPMENT, INTERNET AND WORKSPACE REQUIREMENTS:
  ● A desktop or laptop (2015 or newer, Mac or PC)
  ● A voice-capable headset, and a webcam to carry out training and work duties.
  ● Access to high-speed internet with hardwired (ethernet) capability (at least 100 Mbps download speed) with no latency when handling contacts, and communicating with peers/managers via Slack or Zoom.
  ● A (non-public) dedicated workspace that is free from noise or distraction

Originally posted on Himalayas