Operational Management

• Develop, standardize, document, and maintain improved information system processes, solution designs, operating procedures, process controls, and workflow documentation based on analysis, design decisions, and implementation outcomes.
• Communicate process and solution changes, impacts, risks, adoption requirements, and expected benefits to leaders, peers, delivery teams, support teams, and affected users.
• Create clear process models, swim lane diagrams, workflow maps, solution views, value-stream views, requirements, test scenarios, and implementation documentation using Lucid and related tools.
• Estimate effort, timelines, resource needs, risks, dependencies, technical considerations, and operational impacts for process changes and solution design initiatives.
• Facilitate workshops with cross-functional stakeholders to validate current-state findings, co-design future-state processes and solution concepts, resolve gaps, and support implementation readiness.
• Coordinate and support testing, user validation, pilot activities, training, change adoption, post-implementation review, and benefits tracking for new or improved processes and solutions.
• Provide solution design and process engineering guidance, coaching, and knowledge sharing to junior staff members and cross-functional partners.

QUALIFICATIONS

Education

• University degree, or equivalent experience in business administration, business technology, information systems, industrial engineering, operations management, computer science, management information systems, or a related discipline, plus relevant professional experience.

Experience

• 5+ years of experience in business process engineering or related roles

Knowledge & Skills

• Required hands-on experience using Lucid or approved modelling tools to create process maps, swim lane diagrams, workflow models, decision flows, solution views, and collaborative process documentation.
• Proven experience with business process engineering, solution design, process modelling, process mapping, requirements analysis, workflow design, and continuous improvement methods.
• Demonstrated project delivery, facilitation, stakeholder management, workshop leadership, communication, design thinking, and change adoption skills.
• Experience assessing current-state processes and supporting systems, identifying bottlenecks, waste, control gaps, data issues, integration needs, and user-experience pain points, and translating findings into practical solution recommendations.
• Experience designing and implementing future-state processes, solution concepts, standard operating procedures, process controls, automation opportunities, and measurable performance improvements.
• Working knowledge of Lean, Six Sigma, BPM, value-stream mapping, root cause analysis, service design, performance measurement, and change management practices.
• Ability to translate business needs into clear process requirements, solution requirements, user stories, acceptance criteria, test scenarios, implementation plans, and operational documentation.
• Practical experience with data analysis, reporting, spreadsheets, dashboards, metrics, baselines, and benefits tracking to evaluate process and solution performance.
• Familiarity with business applications, workflow tools, collaboration platforms, service management systems, automation platforms, integration concepts, and enterprise productivity tools.
• Understanding of system touchpoints, data flows, integration considerations, cybersecurity, privacy, compliance, operational risk, and supportability as they relate to business process solution design.

• Strong understanding of the organization’s goals, objectives, operating model, solution landscape, and technology-enabled business environment.

Personal Attributes

• Able to exercise sound judgement, take ownership, and make recommendations based on evidence, risk, feasibility, and business impact.
• Strong analytical, systems-thinking, solution design, facilitation, troubleshooting, and creative problem-solving skills.
• Excellent listening, interpersonal, written, visual communication, and oral presentation skills.
• Logical, detail-oriented, and comfortable working with ambiguity across business, process, data, solution, and technology domains.
• Self-motivated, curious, and committed to continuous improvement, learning, user-centred design, and measurable outcomes.
• Ability to prioritize competing demands, manage deadlines, and execute effectively in a fast-paced environment.
• Strong service orientation with a focus on stakeholder experience, process quality, solution usability, operational reliability, and continuous improvement.
• Collaborative and able to build trust with cross-functional teams, process owners, solution designers, technical specialists, vendors, and business stakeholders.

WORKING CONDITIONS

• All CM employees work 40 hours per week, remotely from a home office environment.
• On-site work in the Toronto office will be required on a case-by-case basis.

PAY TRANSPARENCY

ExpectedCompensation:

• An annual base salary in the range of $90,000 to $110,000
• The salary range listed complies with the Ontario Employment Standards Act and reflects a potential base salary range for this role. The actual salary offered will be determined within the range, and will depend on factors, such as the candidate’s unique qualifications, relevant experience, work location and expected contributions.

Job Vacancy Reason

• This is a new position.

Artificial Intelligence

• AI is not used during our hiring processes.

Applicant and Interviewee Communication

• We thank all applicants for their interest. However, only those under consideration will be contacted.
• Applicants who have been interviewed will be informed whether a hiring decision has been made within 45 days of their final interview.

Record Retention

• Job posting records and associated application forms will be retained for at least three years.

ABOUT CIRCULAR MATERIALS

Circular Materials is a national not-for-profit producer responsibility organization (PRO) that supports producers in meeting their extended producer responsibility (EPR) obligations across Canada. Created by producers for producers, we design, , and deliver effective recycling programs that drive advance innovation, improve environmental outcomes and create value across the recycling supply chain.

Through full-service program delivery, including collection, management, promotion, education, and reporting, we are advancing systems where more materials are recycled and returned to producers for use in new packaging and products.

Learn more at circularmaterials.ca.

Circular Materials is an equal opportunity employer, committed to building a workforce that reflects diversity of thought, skills, experiences, and backgrounds as we work together to accelerate a circular economy for people and the planet.

Our inclusive hiring practices aim to foster a culture where all employees feel a strong sense of belonging. We are proud of our recent diversity survey results which showed that:

• 54% of Circular Materials employees identify as women.
• 50% of Circular Materials employees identify as visible minorities.
• 90% of employees believe Circular Materials fosters a strong sense of belonging for employees of all backgrounds.
• 86% of employees recommend Circular Materials as an inclusive workplace.

We welcome applications from candidates of all backgrounds, including Indigenous Peoples (First Nations, Inuit, and Métis), persons with disabilities, racialized individuals, and members of the 2SLGBTQIA+ community. Circular Materials is committed to reconciliation and to advancing Indigenous representation and partnerships across our organization and programs. We recognize that we operate on the traditional territories of diverse Indigenous Nations, and are dedicated to respecting Indigenous rights, governance, and contributions in our work and communities.

Circular Materials supports reasonable requests for accommodation in accordance with all applicable provincial accessibility standards. Requests for accommodation will be provided by Circular Materials through the recruitment and/or assessment processes, upon contacting . This email is only used for accommodation requests.

Originally posted on Himalayas