📋 Description

• Primary point of contact for client enquiries
• Manage daily ticket volumes and SLA targets
• Own cases from enquiry to resolution
• Collaborate with specialists and operations teams
• Proactively monitor queues and high-priority cases
• Support post-auction activities and client journey improvements

🎯 Requirements

• Experience handling high volumes of client inquiries
• Excellent client service and communication skills
• Ability to work against service levels and targets
• Strong organisation and detail orientation
• Calm, professional, solution-focused problem solving
• Cross-department collaboration experience