Program Strategy, Insights, and Social Strategy

• Design and execute long-term community programs (e.g., user forums, advisory boards, advocacy groups) that deliver value and remain within industry guidelines.
• Track engagement metrics and community health; partner with Media Operations and Legal to measure impact, inform risk posture, and optimize strategies and workflows.
• Stay abreast of popular creators, original sounds, memes, and platform trends; proactively share relevant insights with teams and clients, especially on leading platforms’ audiences.
• Continuously develop and improve procedures that lead to more strategic plans and/or workflow improvements.
• Collaborate with Account Management and Media Operations on case studies for campaigns, trends, or overall partnerships; assist in creating content and compliance reports.

Qualifications

• 3–5+ years of experience in community management, public relations, or digital strategy, ideally within a heavily regulated sector; experience establishing and growing virtual communities.
• Experience working with creator programs.
• Deep understanding of relevant compliance standards, data privacy laws (e.g., GDPR, CCPA), and disclosure requirements; familiarity with industry-specific regulations (e.g., HIPAA, FINRA) and UGC moderation best practices.
• Strong ability to foresee potential PR and legal pitfalls; exercises sound independent judgment under pressure and during crisis or escalation scenarios.
• Exceptional verbal and written communication skills; able to distill complex, highly technical, or legal concepts into engaging, accessible community language.
• Ability to anticipate messaging needs, be proactive, and meet fast deadlines.
• Ability to understand cultural issues and explain them verbally and in writing across different styles; able to identify audience-specific trends, threats, and opportunities on social platforms.
• Passion for great storytelling as it relates to Gen Z and Millennial audiences.
• Strong interpersonal skills and the ability to effectively interact with individuals across all levels, backgrounds, lived experiences, and perspectives.
• Strong understanding of key performance drivers and ability to execute against findings.
• Bachelor’s degree in Communications, Marketing, Public Relations, Business Administration, or a related field preferred.

Compensation

This position has an estimated annual salary range of $95,000–$115,000. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to demonstrated skill set, years and depth of relevant experience, and some role-dependent factors. We welcome direct conversations with each candidate about compensation in all of our initial calls.

Our Commitment to Inclusion & Diversity:

As an Equal Opportunity Employer, ATTN: is committed to building and fostering a workplace of diversity and employee inclusion. ATTN: does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics.

Originally posted on Himalayas