Compliance Program Manager

Department / Seat Name: Compliance
Reports To (LMA): Keith Sipmann
Location: Remote (Role is open to only U.S.-based, U.S.-citizen-only)
Salary: $105,000-$145,000

Role Summary
The Compliance Program Manager owns the full lifecycle of compliance frameworks across the
organization, from regulatory monitoring and internal program readiness through to the
productization and launch of new service offerings. This role is the single accountable owner
for knowing what is changing in the regulatory and framework landscape, determining what the
organization must do about it internally, and converting qualifying frameworks into repeatable,
sellable, deliverable service lines.

This is a hybrid compliance and product role. Approximately half the seat is program
management: tracking framework requirements, owning internal compliance obligations,
maintaining authorization and accreditation readiness, and driving remediation to closure. The
other half is product management: business case development, scoping, methodology design,
pricing input, enablement, and launch coordination for new offerings.
The role is not a people management position but carries cross-functional accountability
across PMO, TAC, Sales, RFP, Marketing, and Finance.

Role Purpose
● To ensure the organization is never surprised by a compliance change, never out of
compliance with the frameworks and authorizations it operates under, and never late to
market with a new offering that the changing landscape creates demand for.

Core Responsibilities

● Compliance Program Ownership
● Own the organization-wide compliance framework calendar, tracking rule changes,
standard revisions, program updates, and authorization requirements across all
frameworks the company operates under or delivers against
● Maintain a current obligations register mapping each external requirement to an internal
owner, control, artifact, and evidence location
● Drive internal readiness for new and renewing authorizations, accreditations, and
program approvals, including document production, gap closure, and submission
coordination
● Coordinate internal audits, surveillance activities, and external assessment cycles,
including scheduling, evidence collection, corrective action tracking, and closureverification● Track and drive corrective actions, nonconformities, and findings to documentedclosure with defined owners and due dates● Monitor regulatory and standards bodies for changes affecting the organization'sauthorizations, delivery methodologies, or service eligibility, and issue timely impactanalyses to leadership● Maintain the compliance obligations documentation set, ensuring version control,currency, and traceability● Serve as the internal subject matter expert on framework requirements, providingauthoritative interpretation to delivery, sales, and leadership teams● Escalate impartiality, independence, conflict of interest, and eligibility questions to theappropriate authority rather than resolving them unilaterallyProductization and Offering Ownership● Evaluate emerging and revised frameworks for market opportunity, producing a writtenbusiness case covering demand signal, competitive landscape, required capability,margin profile, and go/no-go recommendation● Own the end-to-end productization of approved offerings, including scope definition,deliverable set, methodology, work breakdown structure, level of effort model, andquality gates● Partner with Finance and Sales leadership to develop pricing, rate card entries, andmargin targets for new offerings● Build and maintain the delivery artifact set for each offering, document templates,evidence requirements, and reporting formats● Partner with TAC and delivery leadership to define staffing requirements, requiredcredentials, and technical readiness for each new offering● Develop and deliver enablement materials for Sales, RFP, and delivery teams, includingpositioning, qualification criteria, and scoping guidance● Own the launch plan and post-launch review for each new offering● Maintain the offering portfolio, identifying offerings that should be revised, repriced,consolidated, or retired● Partner with Marketing on messaging accuracy and technical claim review for allcompliance-related contentThese are tracked weekly or monthly via the Scorecard:● Percentage of tracked frameworks with a current obligations mapping● Open corrective actions past due● Average days to close a corrective action● Authorization and accreditation milestones met on schedule● Regulatory change impact analyses issued within the defined SLA● Number of framework evaluations completed● Number of offerings launched per quarter against plan● Days from go decision to first sellable offering● Days from go decision to first delivered engagement● Revenue attributable to offerings launched in the trailing four quarters● Enablement completion rate across Sales and delivery teams for each launched offering● Internal audit and surveillance findings attributable to program management gapsRight Mindset & Cultural FitThis role requires someone who consistently demonstrates:● You read primary sources rather than relying on summaries, vendor blogs, orsecondhand interpretation● You are comfortable owning an outcome without owning the people who produce it● You bring a recommendation, not just a problem, and you can defend it with evidence● You are equally comfortable in a requirements document and in a pricing model● You move quickly on market opportunity without cutting corners on complianceobligations● You escalate independence and impartiality questions early rather than working aroundthem● You write clearly enough that a salesperson, a project manager, and an assessor can allact on the same document● You align with RSI's Core Values and commitment to qualityMisalignment IndicatorsThis seat is considered vacant or at risk if the person:● Learns about a framework or regulatory change after the market or a client does● Allows corrective actions, findings, or obligations to sit open without escalation● Produces offerings that Sales cannot sell or that delivery cannot execute profitably● Treats productization as documentation work rather than as owning a commercialoutcome● Defers framework interpretation questions upward instead of developing authoritativecommand of the requirements● Launches offerings without pricing, staffing, delivery templates, and enablement inplace● Resolves impartiality or independence questions unilaterally rather than routing them tothe appropriate authority● Cannot establish credibility with delivery leads, assessors, or client-facing teams