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Faye People Operations

About Faye

Faye is a leading provider of CRM, CX, and integrated software solutions, specializing in optimizing and integrating software into businesses to maximize ROI. We are technology experts, integration builders, strategists, and adoption managers dedicated to making the best software in the world even better.

About Job

We are seeking a motivated and client-focused Junior Software Consultant to join our Professional Services team at Faye. In this entry-level role, you will work directly with clients to implement and optimize Intercom’s CX suite of tools, helping businesses transform the way they engage with their customers. This is an exciting opportunity for a recent graduate or early-career professional to grow within a dynamic team, with full training and enablement on the Intercom platform provided. The role is fully remote, with availability required to cover US business hours.

Key Responsibilities:

• Client Engagement & Project Management: Own hands-on configuration and delivery tasks while supporting client communication and project coordination. Manage project timelines and budget tracking, ensuring clients are consistently informed on progress and milestones.Ongoing Managed Services: Provide continuous post-implementation support and optimization services to clients, helping them get the most from their Intercom investment over time.Data Migrations: Assist in the planning, coordination, and execution of data migrations for clients transitioning to or within the Intercom platform, ensuring data integrity and minimal disruption.AI Agent (Fin) Implementation & Optimization: Configure, train, and optimize Intercom’s Fin AI Agent, including knowledge base alignment, intent handling, escalation paths, and performance tuning.
• Knowledge Base & Content Optimization: Audit and structure help center content to support AI-driven resolutions, ensuring accuracy, completeness, and alignment with customer intents.