Please note, thisrole is fully remote and you would use your own personal device.

The ESP Group are currently recruiting for temporary Contact Centre Agents to join our team.

If you have excellent communication and administration skills and are passionate about delivering exceptional customer service, this could be the perfect opportunity for you.

At The ESP Group, you will be a part of a dynamic, fast paced, talented and growing team responsible for delivering bespoke customer experience across a variety of communication channels.

At the outset, you will be provided with extensive training, a vibrant working environment and a warm welcome to our dedicated team.

We recognise the importance of a work-life balance so offer flexible working patterns that work for you, our customers and the business.

Our contact centre operates rota-based shift patterns which are scheduled across 7 days between our opening hours of 7am and 10pm, with one-in-two weekend working required.

We offer part time contracts from a minimum of 16 – 35 hours per week (number of shifts, shift duration and start times variable) or full-time contracts of 37.5 hours per week (5 x 8-hour shifts across 7 days, variable start times).

This role is temporary lasting between 1-3 months (availability discussed during interview) but with the possibility of extension or to be made permanent.

Employees receive a wide range of benefits including;

- Flexible work patterns

- 30 days annual leave pro rata

- Standard Life Pension

- Optional healthcare cash plans

- Financial wellbeing and draw down tool - Stream

- Monthly reward and recognition incentive programme

- Fully funded professional development courses

- EAP

- Local discounts

We would love to hear from you if you;

• Have a passion for delivering excellent customer service.
• Can demonstrate IT skills and have the aptitude to learn to use new systems and software.
• Are reliable with a positive attitude and approach.
• Thrive in a team environment.