📋 Description

• Moderate reviews and comments to ensure brand guidelines are met.
• Analyze feedback to decide on moderation or escalation.
• Engage with customers across platforms using appropriate brand tone.
• Respond to potential customers via public and private channels.
• Identify trends in customer communications and share insights.
• Maintain safe app communities aligned with brand values.

🎯 Requirements

• A High School Diploma or equivalent
• A personal PC/laptop with a webcam
• Stable home internet
• 2+ years in moderation, CX support, or digital service
• Fluent in English & Portuguese (written & oral)
• Strong verbal/written communication and social media knowledge

🎁 Benefits

• 100% Remote position
• Continuous learning and career growth
• Competitive compensation based on location
• Work with global brands
• Diverse and global team environment