• Serve as the primary strategic partner to clients — cultivating strong relationships through regular touch points and consultative guidance
• Consistently meets or exceeds revenue and margin goals
• Manage a wide variety of clients, effectively adapt and prioritize various clients needs
• Cultivates client relationships with regular touch points, sharing new gifting opportunities and company offerings
• Lead client projects from initial concept to approval and final revenue using a consultative sales approach and proven relationship-building strategies
• Manages escalations with urgency and empathy to maintain client trust and satisfaction
• Serve as the primary point of contact and act as a the primary liaison between internal stakeholders– effectively communicating and balancing resources
• Demonstrates expertise in pitching, selling, and guiding the implementation process

• Produces consistent, creative direction to the creative team to execute Lookbooks and programming briefs

What You Bring

• 3+ years of full-time experience in customer success, client services, sales or account management
• Proven track record owning revenue targets — growing a book of business while protecting margins and forecasting effectively.
• Strong relationship-builder with high emotional intelligence and executive presence; comfortable leading strategic conversations with senior stakeholders.
• Ability to manage multiple priorities, stakeholders, and timelines
• Excellent written and verbal communication skills. Ability to adapt to appropriate communication channel based on audience and message
• Tech savvy - working experience with platforms like Salesforce, Slack, Google Suite, ticketing system like Front is a plus
• A mindset of ownership and continuous improvement
• Comfortable and confident in a variety of client-facing scenarios
• Comfortable owning a revenue goals and managing a book of business with growth expectations
• Understands how to identify upsell opportunities and convert them into revenue
• Proactive in spotting churn risks and developing strategies to retain and grow client accounts
  

Why Join Us

Brilliant Perks & Benefits: We’re pleased to offer our full-time teammates Medical, Dental, & Vision benefits in addition to perks like flexible PTO, paid company holidays, and a work from home stipend for new hires!

Impact at scale: Work with top brands and support thousands of personalized gifting experiences annually

Cutting-edge tech stack: By building our technology in-house as well as hosting our own fulfillment center, we blend curated technology and powerful systems to provide curated offerings, fulfillment workflows, and automation

Hands-on collaboration: Join a team that’s passionate about providing high quality, curated offerings, that enhance brand and employee loyalty, while working cross-functionally across the organization.

Global footprint: Support clients across 180+ countries and impact the full giftee journey

Growth & innovation: Contribute to developing new platform capabilities and workflow possibilities

EEOC Statement:

Brilliant is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy, or any other characteristic protected by law. Our policy of equal employment opportunity applies to all aspects of employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. We are committed to fostering a fair and merit-based workplace where every employee feels valued and respected.”

US Workforce Privacy Notice

Originally posted on Himalayas