Supplier management

• Manage the company's day-to-day relationships with gem suppliers, including supplier performance, responsiveness, and quality.
• Identify, evaluate, and onboard new gem suppliers to strengthen our sourcing network.
• Review supplier invoices for accuracy, approve them for payment, and resolve invoicing discrepancies with suppliers.

Quality assurance

• Evaluate stones against our quality standards and determine whether they are acceptable for use in customer projects.
• Determine the appropriate resolution for gem quality issues — accepting, returning, or replacing a stone — and negotiate remediation with suppliers.
• Investigate and resolve customer concerns regarding stones, deciding on the appropriate remedy on behalf of the company.

Pricing & continuous improvement

• Review and update our gem estimates and pricing to ensure they are accurate and cost-competitive, recommending changes to management.
• Evaluate, recommend, and implement improvements to our sourcing, procurement, and quality processes; update internal gem guidance based on project experience.
• Advise management on supplier performance, market pricing trends, and recurring gem issues.
• Establish and maintain effective working relationships with team members, suppliers, and cross-functional partners.

This is a full-time, salaried, remote role. Though this role occasionally involves communicating with customers, it is primarily a non-customer-facing role.

COMPENSATION & BENEFITS:

• $60,000 – $62,000/yr
• This is a full-time role with full benefits (health, vision, dental)
• 401k match
• Employee jewelry discount
• Paid federal holidays and paid time off
• Standard business hours, Monday–Friday schedule

QUALIFICATIONS, SKILLS, & ABILITIES

• Excellent written communication skills, ability to communicate clearly
• Excellent organization skills, and attention to detail
• Jewelry experience
• Resourcefulness — the ability to make good decisions in the absence of perfect information
• Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work
• Preferred but not required
  • Project management experience
  • Experience in gem sourcing or purchasing
  • Customer experience skills
  • Bachelor's degree from a competitive college/university

Interested in this role but don't meet all the requirements listed? We'd still love to hear from you! Apply and share why you think you're right for the job and what sets you apart.

CustomMade is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Originally posted on Himalayas