We are seeking a detail-oriented and highly organized Customer Admin Support to provide end-to-end administrative, customer service, and order management support. This role plays a critical part in ensuring smooth daily operations, accurate order processing, responsive customer communication, and timely reporting. The ideal candidate is proactive, deadline-driven, and capable of managing multiple priorities while maintaining high standards of accuracy and professionalism.

Key Responsibilities

Administrative & Customer Support

• Triage incoming phone calls, customer enquiries, and emails.
• Handle order-taking, sales support, and general customer service interactions.
• Maintain database accuracy and hygiene.
• Record and track consumer feedback received via phone, email, and web submissions.
• Manage customer complaint resolution and coordinate product reimbursements.
• Attend regular team and stakeholder meetings as required.

Order Management & Logistics

• Perform order keying, validation, and discrepancy highlighting.
• Issue short supply notifications and follow up on reorder availability.
• Process order invoicing through relevant portals and maintain dispatch records.
• Book delivery timeslots with transport providers.
• Provide backup support for key logistics functions.

Accounts & Reporting

• Perform accounts receivable–related tasks.
• Monitor retailer sales trends and demand using available data sources.
• Prepare weekly customer reports and forecasts.
• Assist with month-end report downloads and data preparation.

Digital Content & Market Support

• Upload and manage recipe content from Instagram to the company website.
• Review customer websites to ensure images and data accuracy.
• Conduct market research to support business initiatives.

Requirements