We are seeking energetic, service-oriented Customer Care Specialists to join our Call Center Operations team in full-time, virtual/work-from-home roles. Our Specialists are the face of HONK and interact with our customers every day, helping them when they need us most. This is a fast-paced environment that requires the ability to think on your feet, respond quickly, and provide an exceptional customer experience.

This is a fully remote position. Candidates for this job posting must reside in the state of Georgia.

HONK operates 24/7, and we currently have several full-time shifts available.

Responsibilities

• Interact directly with customers by phone, providing friendly, professional, and timely support
• Use HONK’s proprietary technology to connect customers with our nationwide network of service providers
• Listen to and assess customer needs, build rapport, and provide solutions tailored to each situation
• Monitor service requests through completion and help resolve issues or delays that may arise along the way
• Communicate clearly with customers about their service, expectations, and next steps
• Deliver a high level of customer service while working efficiently in a fast-paced environment
• Think creatively and take ownership of customer issues to help ensure a positive experience from start to finish
• Develop a strong understanding of HONK’s services, technology, and processes to confidently assist customers and answer questions

Preferred Experience

• Experience in a customer facing environment resolving issues over the phone