Success in this role comes from combining strong problem-solving skills with empathy, active listening, clear communication, personal accountability, and a genuine desire to help clients succeed.

What to Expect

What to Expect

Basic Qualifications

• High School Diploma or equivalent
• At least 1 year of customer service experience; call center experience preferred
• Fluent in English & Spanish, both written and verbal
• Strong verbal and written communication skills
• Ability to demonstrate empathy, patience, professionalism, and compassion when assisting clients
• Strong problem-solving skills and the ability to identify practical solutions to client concerns
• Ability to effectively manage multiple tasks and priorities in a fast-paced environment
• Strong attention to detail and accuracy in documentation and follow-up
• Basic mathematical and analytical skills
• Proficiency with computers and standard office software
• Ability and willingness to learn new systems, processes, and technology
• Openness to coaching, feedback, and continuous development
• Ability to sit for an 8-hour shift while using a headset to handle phone calls
• Ability to type 40 words per minute

Preferred Qualifications

• Experience working in financial services, debt management, banking, credit counseling, or a related industry
• Experience in a customer-facing role involving client retention, relationship building, or problem resolution
• Strong organizational and time-management skills
• Demonstrated ability to take ownership of customer concerns and follow through to resolution
• Ability to remain calm and solution-focused during difficult conversations
• A proactive, client-focused mindset and genuine interest in helping people achieve their goals

Your Benefits & Perks

This full-time position includes the ability to participate in our comprehensive benefits package, including:

• Medical, Dental, and Vision benefits within 90 days of hire
• Generous paid time off
• Birthday PTO
• Student Loan Forgiveness Opportunities
• 403(b) Retirement Plan
• Recognition for performance
• Work from Home

Ready to Make a Difference?

If you're someone who enjoys helping people, building relationships, solving problems, and making a meaningful difference in the lives of others, we encourage you to apply.

At Navicore, every client interaction is an opportunity to reduce financial stress, build confidence, and help someone move one step closer to achieving lasting financial stability.

Learn more about Navicore Solutions and view all open positions:

Navicore Careers:

Pay: $20.25 per hour

Start Date: 10/13/26

Navicore Solutions is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants in compliance with applicable federal, state, and local laws.

For more information, please visit the following official government resources:

U.S. Equal Employment Opportunity Commission

U.S. Department of Labor – Employment Laws

If you need a reasonable accommodation during the application or hiring process, please contact us at 1-800-772-4557.

Must reside within the Continental United States.

Originally posted on Himalayas