Customer Service Admin | B2B (Remote)

Remote | Full-Time | AU Client | B2B Accounts Receivable & Collections

About the Role

We are seeking an experienced Customer Service & Administration Officer to provide end-to-end support across client communication, order management, accounts assistance, and general business administration.

This role supports an Australian company and requires excellent customer service capability, clear communication, and strong attention to detail. The ideal candidate understands B2B operations, thrives in high-volume environments, and has experience supporting sales, finance, logistics, or service delivery teams.

Key Responsibilities

Customer Service & Client Support

• Manage inbound customer enquiries via phone, email, and chat.

• Provide fast, professional responses regarding orders, invoices, deliveries, service status, ETAs, and account information.

• Build strong relationships with B2B clients for service quality, retention, and trust-building.

• Resolve customer concerns, escalate when necessary, and ensure full case follow-through.

Order Processing & Administration

• Enter and manage sales orders, purchase orders, job requests, or service tickets.

• Coordinate with operations and logistics teams for dispatch updates, tracking, ETAs, and delivery confirmations.

• Prepare quotes, proposals, job sheets, service confirmations, or administrative forms as required.

• Maintain accurate records in CRM, ERP, or accounting platforms (Xero, MYOB, Netsuite, or similar).

Accounts & Collections Support

• Assist the Collections Agent with account enquiries and invoice clarifications.

• Support invoice re-sends, statement sharing, documentation, dispute admin, and payment arrangement records.

• Monitor new orders for outstanding balances or credit concerns.

• Provide administrative support for dispute resolution and payment plan paperwork.