Join Our Team and Keep Moving Forward with Breg!

At Breg, we are dedicated to advancing orthopedic solutions that enhance the lives of patients and support healthcare professionals. As a leader in the orthopedic industry, we provide innovative products, consulting, technology, and services that help people move forward with confidence.

We are currently seeking a Customer Service Billing Specialist I to join our team. If you thrive in a dynamic environment where innovation and impact go hand in hand, this is the opportunity for you.

Who You Are

You are a forward-thinking professional who values collaboration, innovation, and making a meaningful difference. You bring expertise in the ability to communicate effectively both written and verbally and are eager to contribute to a team that is committed to delivering exceptional patient outcomes.

What You’ll Do

As a Customer Service Billing Specialist, you will:

• Serve as the primary onshore point of contact for patient and customer inquiries, resolving concerns at first
contact when possible while managing a high daily call volume and strict service-level expectations.
• Deliver prompt, professional, and empathetic support through clear verbal and written communication, including
de-escalation of sensitive or complex situations to achieve positive outcomes.
• Answer and route inquiries from patients, clerical staff, insurance companies, and internal teams, escalating
complex issues, payer discrepancies, denial trends, or systemic concerns as appropriate.
• Apply working knowledge of medical terminology, basic anatomy, orthopedic diagnoses, and ICD-10 coding
guidelines in daily claim and inquiry resolution.
• Safeguard sensitive information, including PHI, while ensuring compliance with HIPAA, government healthcare
regulations, SOPs, and internal workflows.
• Collaborate cross-functionally with onshore and offshore teams to ensure seamless call transfers, documentation,

follow-up, and continuity of service.

• Prepare, review, submit, and resubmit DME and DMEPOS claims for accuracy and completeness, obtaining missing
information and ensuring clean claim submission in partnership with the Health Information Management (HIM)team.• Verify correct payor selection, eligibility, benefits, and required authorizations or pre-authorizations usinginsurance carrier portals and internal systems.• Support compliance initiatives by functioning as the onshore resource for patient-related inquiries, enablingappropriate restriction of PHI access for offshore teams.• Manage multiple accounts, payors, and priorities simultaneously, demonstrating strong organization, adaptability,and attention to detail in a fast-paced environment.• Meet daily, weekly, and monthly productivity, quality, and scorecard expectations while contributing to team goalsand service continuity, including PTO coverage when needed.• Learn and support additional billing and service functions as required to maintain operational coverage andconsistency.• Responsible for behaving in a professional manner both internally and externally in relationships that positivelyimpact the company's reputation and comply with the company's policies and practices. Responsible for beingaccountable and committed to demonstrating ’s cultural beliefs and achieving the key results of the company.• Responsible for promoting 's culture within the organization using established tools such as storytelling,providing focused feedback, and recognition. The performance of the position is aligned with the culture ofcommitment and accountability, following the steps of: See it, Own it, Solve it, and Do it.