What You'll Do

• Handle a high volume of inbound calls while maintaining strong service levels
• Answer questions about coverage, contracts, and claims from customers, dealers, and repair facilities
• Resolve customer issues or route inquiries to the appropriate department when needed
• Maintain accurate and consistent documentation in company systems
• Communicate with key stakeholders to ensure a smooth and positive claims experience
• Monitor call queues and maintain agent availability through proper system usage
• Anticipate customer needs and deliver solutions with professionalism and empathy

What Makes You Successful

You’ll thrive in this role if you’re a strong communicator who can build trust quickly and create a positive experience for every customer interaction. You’re comfortable handling a high volume of calls while staying patient, professional, and solution oriented.

You’re also organized and detail-oriented, able to navigate multiple systems while maintaining accurate documentation. Just as importantly, you bring a learning mindset; you’re open to feedback, adaptable to change, and motivated to continuously improve.

Basic Qualifications

• High school diploma or equivalent
• Previous customer service experience (call center experience preferred)