Are you passionate about helping customers succeed — and equally comfortable solving both software and hardware challenges?

At Keycafe, we’re looking for a Bilingual Customer Service Representative (French/English) based in Morocco,to deliver world-class support for our global users. You’ll troubleshoot technical issues, guide customers through product features, and ensure a seamless experience across phone, chat, and email. This role requires exceptional communication, strong problem-solving skills, and a deep sense of ownership and reliability.

You’ll be part of a growing SaaS/IoT company whose SmartBox key management system powers secure operations for businesses in over 30 countries.

What You’ll Do

• Provide prompt, friendly, and accurate support in English and French across phone, chat, and email.
• Troubleshoot both software and hardware issues, escalating complex cases when necessary.
• Manage and prioritize multiple tickets simultaneously in a high-volume environment.
• Guide customers through setup, configuration, and feature use of Keycafe’s SmartBox system.
• Document solutions and identify recurring technical issues for process improvement.
• Collaborate with internal teams to ensure customer feedback helps shape better products.
• Participate in support projects to continuously improve the department’s tools, workflows, and knowledge base.
• Maintain calm and professionalism while handling irate or urgent customer situations.

Why Join Keycafe

• Global scale, real impact: Support customers across industries worldwide, from hospitality to logistics.
• Tech-forward company: Work with cutting-edge SaaS/IoT systems and stay current with AI-driven support innovations.
• Growth-focused culture: Training, mentorship, and advancement opportunities in a rapidly scaling company.

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