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Customer Service Representative (Work From Home) Phoenix Valley

United States · remote · Salary not listed

Role overview

Who We Are
Freedom is calling YOU! At Consumer Cellular we understand that you need freedom to take care of customers while at work and freedom to be present with your family and friends before and after work. We know that working from your home allows you freedom from traffic jams, freedom from community microwaves, and the freedom to rock your fuzzy slippers while talking to customers on the phone.

We are not saying that Consumer Cellular created freedom, but we are saying we are really good at helping you achieve freedom to be your best self. We are now offering fully remote positions in your neighborhood. We provide the equipment, training, and culture to make you a world-class Virtual Customer Representative. All we ask of you is to come with a friendly attitude, a desire to help, and an internet connection that will keep you connected to our customers.

While this role is remote, you will still need to reside within 50 miles of our Phoenix Valley center.

What You will Do

Customer Champion – You are the difference between a happy customer and a disconnected phone line. Our customers deserve the absolute best service when calling in and we know that you can be part of that solution. On average you will take about 4+ calls per hour from our customers across the USA
Technology Troubleshooter – When it comes to explaining cellular phones, billing, or answering general questions from our customers, you are the expert. Not only are you able to answer questions, but you are the solution! Customers may need help with basic phone functions, but this role also includes more detailed troubleshooting that requires you to navigate multiple screens and systems at the same time while walking a customer through step-by-step instructions. Some of the areas you could assist with include changing a SIM card, downloading apps, adding contacts, or helping customers work through more complex device or service issues.
Highly Organized and Motivated – This role requires you to be at your best throughout your entire shift. Since you are working from home, you will have to be self-motivated and committed to being available and present for our customers during your shift except for your assigned breaks and lunch. You will need to have a quiet, distraction-free workplace and the ability to stay organized while using multiple systems at once. Two monitors are necessary for this role to help with navigation, troubleshooting, and supporting customers efficiently.

is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information or any status/classification deemed illegal to consider under local, state or federal law. is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact .

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Customer Service Representative (Work From Home) Phoenix Valley

Role overview

What You will Do

What is in it for YOU –

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