Cross-Functional Translation & Escalation

• Serve as the central technical connector so Business Development, Operations, and customers do not need to navigate multiple technical teams or relay fragmented information.
• Bring Product and Development the customer context, business importance, desired outcome, and technical detail needed to evaluate a request.
• Route work to the right owner and escalate platform architecture, roadmap, build-vs.-buy, or high-complexity development decisions to Product leadership.
• Communicate candidly and precisely. Avoid overpromising, clarify what is known versus what requires validation, and keep both technical and business stakeholders aligned.
• Capture recurring needs and lessons to improve discovery questions, onboarding workflows, product documentation, and reusable technical playbooks.

What You Bring

• 3+ years of experience in solutions consulting, solutions engineering, technical implementation, integration consulting, technical account management, or a similar client-facing technical role.
• Hands-on experience working with APIs and system integrations, including authentication concepts, requests and responses, common data formats, and basic troubleshooting.
• Ability to read and understand simple code or scripts and to write a basic script in at least one programming language. This role does not require production-level software development.
• Experience gathering business and technical requirements and translating them into clear documentation, workflows, diagrams, or implementation tasks.
• Ability to learn a software product deeply enough to recommend the right configuration or integration path and identify when development is likely required.
• Strong client-facing judgment and communication: you can explain technical topics clearly, ask direct questions, and build trust without speaking beyond your knowledge.
• Fluent professional English for customer discovery, technical conversations, documentation, and collaboration with U.S.-based stakeholders.
• Availability to work a schedule aligned with U.S. Pacific Time.

  Especially Valuable Experience

• B2B SaaS, workflow platforms, API products, technology-enabled services, or customer-facing software implementations.
• Using tools such as Postman or similar API clients to test and troubleshoot integrations.
• Working with REST APIs, JSON, XML, webhooks, SFTP/FTP, authentication methods, or data exchange workflows.
• Supporting both pre-sale technical discovery and post-sale onboarding or implementation.
• Creating solution diagrams, technical specifications, implementation guides, or reusable enablement materials.
• Supporting U.S.-based customers as part of a distributed, multicultural team. Localization industry experience is welcome but not required.

What We Offer

• Remote work from anywhere in Latin America.
• A vibrant multicultural team across the Americas and Europe.
• Professional growth in technology-enabled language solutions.
• Training in our products, integrations, tools, and processes.
• A collaborative, empathetic, and practical work culture.

Originally posted on Himalayas