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Customer Success Associate

United States · remote · USD 70000-74000 annual

Role overview

About Voltus

Voltus represents the "potential of us" to better manage energy through simple, cost and risk-free demand response programs. Our commercial and industrial customers generate cash by allowing us to maximize the value of their operational flexibility in energy markets. We hire teammates who are bright, gritty, and good and who have a genuine passion for delivering a cleaner energy future and for working in a fast-paced, entrepreneurial environment.

The Role

The Voltus Customer Success Associate ensures customers enter the market efficiently and ready to perform successfully to earn money. You will be a critical team member throughout the customer’s journey at Voltus, managing new and existing customer onboarding from start to finish and providing ongoing account support. You will be the primary point of contact for our customers throughout their onboarding journey and will partner with our Sales,Operations, and Energy Markets teams to deliver the best possible experience to our customers. You will drive adoption and expectations at the beginning stage of the customer journey. You will schedule and lead business meetings with our internal teams and customers and effectively communicate the onboarding status to avoid any delays and ensure seamless internal handoff to drive efficient onboarding. You will continue to support our customers and sales teams beyond onboarding with account related questions and provide the best customer experience.

As a Customer Success Associate you will have four primary objectives:

Reduce the time it takes a customer to enter the market and ensure they are prepared to perform and earn money
Eliminate internal seams so other Voltans can work efficiently
Maintain and grow customer relationships beyond onboarding
Provide Sales team with ongoing account support

The role is a great opportunity for someone who is a problem solver and gets excited about tackling challenges that directly impact customers and Voltus’s bottom line. If you are maniacally self-initiated, process oriented, organized, awesome at growing customer relationships, focused on delivering an excellent customer experience, intelligent and a team player who finds satisfaction in getting things done, you are a great fit!