Qualifications:

• 5 years of experience as a Customer Success Manager (or similar client-facing role) in healthcare software or technology, supporting large health systems.
• Bachelor’s Degree in Business, Health Management, Public Health or related major, or comparable education and work experience

What You Bring:

• Proven track record of retaining and growing strategic health system accounts through success planning, EBRs, and renewal management.
• Direct experience managing health system accounts — you understand the nuance of system-level decision-making, multi-stakeholder dynamics, and how to drive alignment across large, complex organizations.
• Deep understanding of healthcare operations and EMRs/EHRs, and how technology impacts outcomes such as HCAHPS, readmissions, and quality metrics.
• Confidence leading and presenting at executive and senior system-level meetings — and the strategic instincts to drive alignment and action.
• Exceptional executive presence and communication skills; you build trust at the C-Suite and senior system-level leader level and translate complexity into clarity.
• Analytical and data-driven with the ability to extract meaningful insights from utilization trends and outcomes data.
• Experience with Salesforce, Churnzero (or other CS platforms), Looker (or other BI tools), Gong, and Pendo (or similar analytics platforms) to track customer engagement, value realization, and account health.
• Comfort and curiosity with AI tools — including LLMs and AI-assisted workflows — to enhance productivity, surface insights, and scale your impact.
• A proactive, self-directed work style with strong critical thinking, organization, and follow-through.
• Collaborative and solutions-oriented; you know how to bring internal teams together to deliver for customers.
• Working knowledge of renewals and contracting processes, with the ability to interpret customer agreements and contribute to commercial strategy alongside Sales.

Travel up to 10% may be required.

Don’t meet every single requirement?

At CipherHealth, we believe every candidate is unique and are dedicated to building an inclusive workplace. If your past experience doesn’t align with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate!

You will never be asked to conduct a text message interview, submit payment or share financial information to participate in our interview process. All emails from CipherHealth will come from "@cipherhealth.com" email addresses. Any emails from other email addresses are scams. If you suspect that you've been contacted by a scammer, we recommend you cease all communication and contact the FBI Internet Crime Complaint Center. If you'd like to verify the legitimacy of an email you've received from CipherHealth recruiting, forward it to .

We kindly request that you do not contact us by phone regarding this job posting. Our phone lines are specifically for customers needing immediate support. Our hiring team carefully reviews all applications submitted through our careers page, and we'll reach out to candidates directly if there’s a match. Thank you for your understanding and patience!

Originally posted on Himalayas