Customer Success Manager at Daybreak Health | All Remote Jobs
Daybreak Health
Customer Success Manager
Location not listed · remote · USD 85000-95000 annual
himalayasseo_indexablePosted 2026-09-03First seen 2026-09-09
Role overview
Customer Success Manager Daybreak Health | 100% Remote | Full-time
About the role You'll own a portfolio of 50+ school districts and make sure they launch fast, run smoothly, and keep referring students. Your people are counselors, social workers, and school admin. Your job is to get them equipped and excited to send kids to care. This is execution at scale: technical onboarding, staff training, troubleshooting, adoption campaigns, and data analysis, with AI and internal tools handling the repetitive parts so you spend your time with people instead of building workflows from scratch. When you do this well, more kids get help.
Daybreak partners with school districts to make sure any student who needs mental health care can actually get it. The gap we're closing is real: the recommended ratio is one school psychologist per 500 students, and the national reality is closer to one per 1,200, which means families wait months while counselors carry impossible caseloads. We match every student to a clinician based on language, culture, identity, and what they're actually working through, usually starting care within a week or two of a referral and at no cost to the family. It works. 81% of students improve on standardized clinical measures, 92% of families report meaningful behavioral change at home, and 80% of school staff see better attendance, grades, and behavior. We're backed by Union Square Ventures, Lux Capital, Lightspeed Venture Partners, Maven Ventures, and Y Combinator, and we already serve districts representing more than a million students. That still leaves most of the country without an answer, which is exactly where this role comes in.
What you'll do
Lead district onboarding, staff activation, and dashboard training
Troubleshoot account access, referral submissions, and scope questions, with white-glove support for strategic districts
Run staff trainings and info sessions that get people genuinely bought in
Build training capacity models across your cohort so you can flag capacity risk before it turns into a launch delay