Cross-Functional Leadership

• Coordinate across Implementation, Support, Product, and Sales to remove blockers
• Synthesize customer feedback into clear, actionable themes
• Drive internal alignment when customer outcomes are at risk

What Success Looks Like

• GRR ≥ 90% and NRR > 110% across your portfolio
• Expansion opportunities are proactively generated across your accounts
• Executive stakeholders are engaged and aligned on measurable outcomes
• You develop customer advocates (references, case studies, champions)
• The above is a result of driving and owning a value-based playbook

Qualifications

Required:

• 5+ years in Customer Success, Account Management, or similar SaaS role
• Proven track record driving retention and/or expansion outcomes
• Experience managing enterprise customers
• Strong executive communication and stakeholder management skills
• Ability to operate independently in a fast-paced, evolving environment

Preferred (nice to have):

• Experience in PRM, channel, or ecosystem-focused platforms
• Familiarity with integrations, APIs, or technically complex SaaS products
• Experience working cross-functionally with Product and Engineering

Who You Are

• Commercially minded: You understand how outcomes tie to revenue
• Outcome-oriented: You focus on impact, not activity
• Comfortable with ambiguity: You don’t need perfect structure to succeed
• Proactive: You identify risks and opportunities early

Location & Work Environment

Channelscaler is a remote-first company with team members across the U.S., Ireland, India, and the U.K. For this role, we prefer candidates based in the U.S. Midwest or West Coast to support alignment with our customer base. Minimal travel expected.

What We Offer

We thrive in a collaborative, growth-oriented environment that values curiosity and ownership.

• Competitive base salary
• 25 days of paid time off annually
• 12 dedicated training days per year for professional development
• Paid parental leave
• Health insurance (PPO and HSA plan options)
• 401(k) match
• Fully remote work environment with flexible hours
• Annual team offsites and opportunities for in-person collaboration

Equal Opportunity Employer

Channelscaler is an equal opportunity employer. We believe that diverse teams create better outcomes. We celebrate diversity and are committed to creating an inclusive environment for all employees, including those with disabilities. If you require reasonable accommodation to complete any part of the application or perform the essential functions of the job, please contact .

Originally posted on Himalayas