Sales & Revenue Strategy

• Ownership of the Post-Sale Journey: Own, drive, and manage the complete customer journey from onboarding to renewal to ensure high retention and satisfaction.
• Revenue Growth: Drive retention and expansion within your accounts through strong adoption, value realization, and strategic account planning.
• Risk Mitigation: Proactively maintain the book of business, identifying and communicating any retention risks to internal resources to develop effective resolution strategies.
• Commercial Management: Lead multiple customer touchpoints by engaging key stakeholders and managing the commercial aspects of the account.

Operations & Reporting

• Process Improvement: Assist in developing and improving internal processes to make the post-sale team more effective and efficient.
• Data Integrity: Manage, track, and report all sales and success activities using Salesforce to ensure accurate data for the organization.
• Usage Tracking: Track monthly usage of customers, identify high-use and low-use customers, and develop strategies in partnership with Educational Services for driving greater platform adoption and utilization.

MINIMUM REQUIREMENTS

• 2 - 4 years of experience as a Customer Success Manager, Account Manager, or similar customer-facing role within SaaS or similar.
• Strong track record of managing a book of business with retention and/or expansion targets
• Proficiency in CRM systems (Salesforce or equivalent) as well as office software like Google Workspace or Microsoft Office.
• Consultative selling experience resulting in growing existing accounts
• Highly organized, detail-oriented, and able to manage multiple priorities.
• Effective communication and collaboration skills.
• Proof of eligibility to work in the United States
• Permanent residence in the United States
• Willingness to travel 10-15% for work

This is a full-time, remote position. Candidates must live within the United States. In addition, candidates will also be expected to attend major simulation conferences and/or in-person meetings, potentially as frequently as monthly.

PREFERRED QUALIFICATIONS

Note: these are not required to be a successful applicant, but we'd love it if you have one or two! Please also feel free to let us know if you have skills not listed here that you think would make you a great fit for our company.

• Professional experience in the healthcare industry (RN, EMT, Paramedic, PA, MD, DO, etc.)
• Professional experience in military/government (Active Duty, Former Duty, etc)
• Experience working with a sales team in a remote work environment.
• Experience with VR hardware and/or software.
• Degree in business, healthcare administration, or related field.

COMPENSATION & BENEFITS

• Base salary range: $65,000 - $80,000 annually; commensurate with experience, plus $20,000 - $80,000+ commission based on performance.
• Remote work environment
• SimX covers 99% of employee premiums and 50% of dependent premiums for medical, dental, and vision
• 401(k) with employer matching
• Company laptop, home office credit, and internet reimbursement
• Unlimited PTO

SimX is an equal opportunity employer. Our goal is to have a workforce that represents the full diversity of the health professionals that we aim to train and the patients whose care we want to improve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. SimX is committed to making reasonable accommodations to qualified individuals with disabilities.

The hiring department will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation, including criminal history. Criminal history will not automatically disqualify a candidate.

Originally posted on Himalayas