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D365 CE, Client Services - Senior Technical Consultant

Mexico · remote · Salary not listed

Role overview

PRIMARY PURPOSE:

Provide senior-level technical leadership and support to Argano’s customers who are running Microsoft D365 CE and Power platform. The Senior Technical Consultant, Client Services is responsible for providing technical support and training to customers, debugging reported issues, providing technical best practices information to functional resources and support leads, performing performance optimization, managing customer’s releases, code and environments, writing technical documentation and developing enhancements and integrations as per specifications in Functional Design Documentation (FDD).

CRITICAL QUALIFICATIONS AND EXPERIENCE:

Five (5) + years of experience working in Microsoft Dynamics 365 CE, performing code modifications, debugging, performance optimization, integrations, technical support and best practices
Experience building, maintaining and troubleshooting Power Automate Flows
Working knowledge of Power Platform, Azure, Azure Data Factory and other related technologies
Strong knowledge of LifeCycle Services (LCS), Power Platform Admin Center (PPAC) and Azure DevOps (ADO)
Solid grasp of migration, integration, D365 line of business application capabilities and CE technical and functional capabilities
Strong knowledge of dual write and Dynamics 365 integration approaches
Bachelor’s degree in information systems management, Computer Science, or related experience
Proven ability to work with, and contribute to, a virtual team of functional/technical consultants working from different locations (onsite or nearshore or offshore)
Possess adequate knowledge of functional business processes to be able to appropriately estimate development effort and provide approach and best practice guidance to functional client care team members for development and design approaches.
Strong analytical and problem-solving skills.
Strong interpersonal and communication skills
Highly motivated, self-starter with the ability to take ownership of tasks and activities and drive them to completion
Effective multitasker who can work on a variety of issues at the same time

DESIRABLE QUALIFICATIONS AND EXPERIENCE:

Demonstrated ability to work in a constantly changing environment with limited direction
Ability to ‘get things done’ across the breadth of own organization