CRM & Sales Operations

• Maintain CRM hygiene across all client accounts.
• Update lead statuses and lifecycle stages.
• Ensure SDR activity is accurately reflected in CRM.
• Support integrations between Apollo, HubSpot, Salesforce, Pipedrive, and other client systems.
• Perform bulk imports, exports, and data updates.

Reporting & Analytics

Produce weekly and monthly reports covering:

• Meetings booked
• Calls completed
• Email performance
• LinkedIn outreach performance
• Connection rates
• Reply rates
• Conversion rates
• Pipeline creation
• SDR productivity
• Campaign performance
• Client performance dashboards
• Provide recommendations to improve campaign performance through data-driven insights.

Sales Intelligence

• Research target markets and industries.
• Monitor buying intent signals where available.
• Identify expansion opportunities within existing client accounts.
• Recommend new target audiences.
• Assist with account prioritisation.

Process Improvement

• Identify opportunities to automate manual processes.
• Improve reporting efficiencies.
• Develop Standard Operating Procedures (SOPs).
• Create scalable workflows for onboarding new client campaigns.
• Continuously improve data quality across all sales platforms.

Minimum Requirements

Education

Diploma or Degree in:

• Business Analytics
• Information Systems
• Data Analytics
• Marketing
• Computer Science
• Business Administration
• Or a related qualification

Experience

• 2+ years' experience in Sales Operations, Revenue Operations, Data Operations, or CRM Administration.
• Experience supporting outbound sales teams.
• Experience managing large prospect databases.
• Experience within a B2B sales environment.
• Previous experience supporting SDR or Business Development teams is highly advantageous.

Technical Skills

Essential

• Apollo.io
• LinkedIn Sales Navigator
• Microsoft Excel (Advanced)
• Google Sheets
• CRM platforms (HubSpot, Salesforce, Pipedrive, or similar)
• Data cleansing and validation
• Prospect list building and segmentation
• Reporting and dashboard creation

Advantageous

• Clay
• ZoomInfo
• Lusha
• Cognism
• Instantly
• Lemlist
• Power BI
• SQL
• AI-powered sales tools

Key Competencies

• Exceptional attention to detail
• Strong analytical and problem-solving skills
• Commercial awareness
• Process-driven mindset
• Excellent organisational and time management skills
• Ability to manage multiple client accounts simultaneously
• Strong written and verbal communication skills
• Self-motivated with a proactive approach
• Ability to thrive in a fast-paced, high-performance environment

Key Performance Indicators (KPIs)

Data Quality

• Maintain 98%+ verified email accuracy.
• Achieve 95%+ CRM data completeness.
• Keep duplicate records below 2%.

SDR Enablement

• Ensure 100% of SDRs receive prospect lists on schedule.
• Complete prospect enrichment within agreed SLAs.
• Deliver high-quality, ICP-aligned lead lists for every campaign.

Campaign Performance

• Maintain email bounce rates below 3%.
• Resolve data-related campaign issues within SLA.
• Achieve an ICP match rate above 95%.

Reporting

• Deliver accurate weekly and monthly client reports on time.
• Maintain SDR and campaign performance dashboards.
• Provide actionable insights to improve campaign performance.

Success Measures (First 90 Days)

• Successfully onboard and support multiple client accounts.
• Build accurate, ICP-aligned prospect lists for outbound campaigns.
• Improve CRM data quality and reporting accuracy.
• Enable SDRs with reliable, enriched prospect data that increases meetings booked.
• Identify and implement workflow improvements that enhance operational efficiency.

Why Join Us?

At our SDR-as-a-Service business, data is the foundation of every successful outbound campaign. As our Data Executive, you'll play a key role in ensuring our SDRs have the right data, at the right time, to engage the right prospects.

You'll work with industry-leading sales technologies, collaborate with a high-performing operations team, and have a direct impact on campaign performance, client success, and business growth.

Originally posted on Himalayas