WHAT YOU’LL NEED

• Bachelor’s degree in Computer Science or equivalent technical work experience.
• Three to five (3-5) years of hands-on experience designing, developing, implementing, and supporting Zendesk (Support, Guide, Talk, and/or Explore) or a comparable CRM/customer support platform.
• Three to five (3-5) years’ experience with JavaScript and SQL.
• Three to five (3-5) years’ experience with REST API integrations.
• Experience supporting a shared Zendesk instance across multiple business lines is a plus.
• Zendesk administration certification preferred.
• Demonstrated experience with SDLC concepts, methodologies, and techniques.
• Working knowledge of Zendesk Support, Guide, and Talk (including SMS/voice channel configuration).
• Working knowledge of Zendesk Explore for reporting and dashboard development.
• Working knowledge of Zendesk Apps framework, triggers/automations, and Liquid markup.
• Familiarity with Zendesk Sunshine and REST API-based integrations.
• Good verbal and written communication skills.
• Good analytical, facilitation, and problem-solving skills
• Highest standards of accuracy and precision
• Highly organized, ability to think creatively, highly driven, and self-motivated.
• Team player with the ability to work effectively with changing priorities in a dynamic environment.
• Detail-oriented with strong analytical skills and problem-solving skills.
• Comfortable interacting with all levels of business clients
• Ability to work independently with general supervision.

Our Company

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more, visit: .

What We Offer

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
• Educational Reimbursement.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

Notice to all applicants: Carrington does not do interviews or make offers via text or chat.

Originally posted on Himalayas