Atlean World is an HR SaaS Consultant that aims to promote multicultural environments as the new reality. We specialize in multilingual markets making the candidate's recruitment journey smoother and more enjoyable.

Your Next Job, Without Boundaries! 🌍

We are offering a fantastic opportunity in Portugal for a role as a Digital Channel Support Specialist, specifically seeking French speakers.

Why this role is great for your professional and personal development:

• Join the team of a top Streaming Channel provider
• Collaborate with leading brands
• Accelerate your career growth within a supportive team

How your day-to-day would look like:

Provide support to our valued clients. You'll be responsible for managing product troubleshooting and delivering exceptional customer support related to our streaming channel offers

Key Responsibilities:

• First point of contact for viewers and a critical brand ambassador. The right person for this role is enthusiastic at addressing our client’s customers’ needs aiming to provide an excellent service.
• Assist viewers through phone, chat and emails regarding different queries.
• Provide account and application support to viewers namely with regards to software functionality.
• Provide technical support, troubleshoot of system configurations, and network settings.
• Provide accurate and real-time responses to the viewer’s inquiries.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Requirements

What do you need to be successful at this job?

• Language Maestro: Fluent in French, strong English skills
• Digital Enthusiast: Knowledge of digital marketing concepts
• Experience on paid campaign management is mandatory.
• Have a degree in Marketing or related field.
• Have experience in Digital Marketing.
• Have experience in a Contact Centre, Service program for any Advertising Tech company.
• Are fluent with any social media products usage and basic understanding of digital advertising.
• Have a strong customer service-oriented skill.