• Develop and implement strategies to meet implementation performance guarantees, serving as an advocate for both operations and clients
• Leverage member best practices to enhance client engagement, incentives, and outcomes, ensuring maximum utilization

Cross-Functional Collaboration:

• Collaborate with cross-functional teams to support sales initiatives, requests for information (RFI), requests for proposal (RFP), and finalist meetings
• Lead key internal Implementation operations initiatives as required
• Provide guidance on internal and external collaborative projects and needs
• Serve as a liaison between clients and internal teams to ensure seamless communication and problem resolution

What You Need:

• Bachelor’s degree in business or healthcare administration required; advanced degree and PMP certification preferred
• 10+ years of progressive leadership experience in healthcare and/or PBM implementations, along with building and managing high functioning teams required
• Demonstrated critical thinking skills with the abilities to simplify, automate and change complex processes in order to improve both the Implementation and member experience
• Lead a large diverse client portfolio with a diverse team of individuals, while ensuring goals, services and projects are completed on time, on quality, on budget
• Strong planning, problem analysis skills with ability to drive a consumer-centric mind set. Ability to think strategically and execute tactically and communicate effectively, timely with transparency
• Organizationally savvy with the ability to read people and work seamlessly across all teams and all levels of stakeholders in order to collaborate and positively influence outcomes
• Growth mindset, with the ability to lead change by applying best practice and techniques in helping staff to build resiliency and quickly adapt to changing requirements and rapid growth
• Client focused mindset with experience in client-facing roles, solving complex customer concerns, managing escalations, and serving as a point of escalation
• Experience leading remote teams and working in a remote environment
• Willingness and ability to travel (20%-40%)

What you get:

• To impact industry change in the pharmacy benefits management space, while delivering the highest quality patient outcomes
• To work in a culture where people thrive because when OUR team thrives, OUR business thrives
• Competitive compensation, including health, dental, vision and other benefits

Note:

AffirmedRx is committed to providing equal employment opportunities to all employees and applicants for employment. Remote employees are expected to maintain a professional work environment free of distractions to ensure optimal performance and collaboration.

Originally posted on Himalayas